Rooms Controller

Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai’s attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Café for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants & Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike.

Job Description: Rooms Controller

• Review daily occupancy, arrivals, departures, VIPs, long-stays, and special requests.
• Control room inventory and statuses in OPERA; validate OOS/OOO rooms.
• Allocate rooms based on guest preferences, loyalty status, and operational priorities.
• Coordinate with Front Office, Housekeeping, Revenue, Finance, and Events teams.
• Monitor availability and report shortages to Front Office Leaders and Revenue.
• Manage group and wholesaler reservations and ensure accurate room assignments.
• Prepare required operational and financial reports and handle billing instructions.
• Respond to guest and partner emails and complete proper shift handover.
• Verify IHG Rewards points eligibility, ensure correct membership details, and follow up on missing or disputed points.

Desired Skills & Expertise

• Strong knowledge of OPERA PMS and room inventory management.
• Excellent organizational and multitasking skills with strong attention to detail.
• Ability to analyze occupancy, availability, and allocation challenges proactively.
• Effective communication and coordination with cross-functional teams.
• Good understanding of Front Office operations, billing, and credit procedures.
• Knowledge of IHG Rewards and loyalty program point validation.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Professional discretion, guest-focused mindset, and problem-solving skills.