ROOMS MANAGER – VILLAS

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Rooms Manager – Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As a Rooms Manager - Villas at Dubai Creek Resort, you will lead our Villa Operation team. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

• Supervise and lead Villa Operation Team, butler service and bell services
• Ensure seamless check-in/check-out processes and handle guest requests efficiently
• Train and mentor Villa Operation Team to provide exceptional customer service
• Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
• Monitor Villa inventory, occupancy levels, and revenue management strategies
• Handle billing, payments, and financial transactions accurately
• Maintain compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally

Requirements:

• Previous experience as a Guest Service Manager/Front Office Manager or similar progressive leadership roles in the hospitality industry.
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or a related field is preferred