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Rotational Trainee

PURPOSE

The Operations Rotational Program affords recent college and graduate school graduates the opportunity to be fully submerged into, and gain comprehensive insight of, the operations of USA Truck. The Program involves a 6 to 9 month rotation in which the participant will perform various managerial functions within the operations departments. The Program’s objective is to provide participants with exposure to every aspect of operations and operational leadership, to prepare for future opportunities within the Company. The objective is for the participant to develop into a specific leadership role within an operations department upon completion of the Program.

PRINCIPAL ACCOUNTABILITIES

The Program will involve the following rotational positions:

Logistics: Carrier Manager

Become a Carrier Manager in order to match freight with carriers

Maintain strategic relationships with multiple clients using negotiations

Provide exceptional customer service to continually strengthen relationships with existing customer

Skills Learned: This position will expose you to the Logistics segment of USA Truck. It will teach you to understand how our relationship with other carriers directly impacts the success of our business.

Driver Manager

The Driver Manager is responsible for managing a fleet of 25-40 drivers

You goal is to get the driver from point A to point B as safely and cost effectively as possible

Your objective is to maximize the loaded miles of your fleet

Skills Learned: This aspect of the program will expose the individual to management of people. You will learn how to maximize production out of others through tactile management techniques.

Customer Service Specialist

Support and assist account managers through timely order entry and appointment scheduling

Effectively communicate to our internal and external customers

Maximize USA Truck transit time through aggressive solicitation of pick up times

Skills Leaned: This aspect of the program will expose you to the vast internal network of customers that USA Truck has. Customer Service is a huge part of any business and it is very important to have a deep understanding when developing your career at USAT.

Load Planner

Identify opportunities to optimize transportation or to address internal and external customer needs

Ensure all customer freight commitments are met on a timely manner through strategic planning

Responsible for the outbound planning of any tractor coming inbound to your assigned geographical area

Skills Learned: This aspect of the program will expose you to the vast geographical network in which USAT operates. You will understand the skills necessary in order to optimize a network and how this optimization will impact miles on trucks, service and geographical equipment needs.

Pricing Analyst

Prepare and review assigned pricing opportunities (RFP’s and RFQ’s) to ensure they align with our network strategy and profitability goals

Work collaboratively with the Sales, Operations and Logistics team to manage the pricing process from initial RFP through proposal development

Analyze key network metrics to develop action plans around improving network efficiency.

Skills Learned: This aspect of the program will expose you to the strategic direction and tactical execution of the pricing and network functions. You will understand and develop the skills necessary in order to drive profit and network improvements through specific pricing and network strategies, and how these strategies will impact miles on trucks, service and ultimately the profitability of USAT.

Customer Logistics Manager

Perform complex and technical duties using USA computer applications such as TMW and People Net

Work independently, using sound judgment in making decisions and maintaining confidentiality at all times

Schedule and/or reschedule delivery times for loads

Provide detailed directions and instructions to drivers

Maximize equipment and driver utilization

Implement and manage Hours of Service audit process that drives accountability to ensure compliance with USA requirements as well as applicable federal, state and local regulations

Daily contact with the customer and the customer’s transportation departments via phone call and in person to discuss feedback and future operations planning.

Skills Learned: This aspect of the program will expose you to the Dedicated segment of USA Truck. You will learn to manage and provide services to the customer in compliance, system(s) integrity, service reporting, and various other responsibilities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor’s Degree or Master’s Degree, preference given to Business Administration, Transportation and Supply Chain Management.

PREFERRED SKILLS

Ability to effectively communicate to all levels of the organization;

Excellent written and verbal communication and interpersonal skills;

Proficiency in Microsoft office;

Ability to deliver exceptional service through positive engagement and patience;

Ability to work in a team environment to continuously improve results;

Ability to promote a culture of trust and safety.

We are hiring for our Rotational Trainee Program year round. This is a great program to get your foot in the door into a Transportation career and see the opportunities that exist at USA Truck!

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