Routing Dispatcher

Routing Dispatcher – Join the Transportation Revolution with zTrip!

zTrip is transforming the transportation industry – and we want you to be part of it. We’re looking for a reliable and experienced Routing Dispatcher to join our team and help keep our operations running smoothly and efficiently.

What We Offer as a Routing Dispatcher:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off & Holiday Pay
• 401(k) with Company Match
• On-the-Job Training and Career Development Opportunities

Shift: Thursday/Friday/Saturday/Sunday 7PM-5AM

Key Responsibilities of a Routing Dispatcher:

• Dispatch and schedule transportation services for zTrip programs and clients
• Serve as routing specialist for on-demand service
• Monitor trips and routes, making real-time adjustments to ensure on-time performance
• Confirm driver availability and coordinate with clients and internal teams
• Respond to transportation incidents and update schedules accordingly
• Answer incoming communications (calls, texts, emails, chat groups, radio) promptly and professionally
• Handle passenger and client inquiries with courtesy and professionalism
• Maintain accurate logs and service records
• Collaborate with Road Supervisors and department managers
• Perform other duties as needed

Qualifications of a Routing Dispatcher:

• High school diploma or equivalent
• Minimum 2 years of experience in a dispatch or call center environment
• Strong multitasking and decision-making skills
• Proficient with Microsoft Office (especially Excel), scheduling and CRM tools
• Familiarity with call center software, map/navigation tools, and internet browsers
• Excellent customer service skills
• Previous experience in roles such as dispatcher, customer service rep, rental clerk, or similar is a plus
• Willingness to learn through hands-on training and team collaboration

Ready to Make a Move?

If you're ready to bring your dispatch experience to a company that values innovation, reliability, and teamwork — apply now to join the zTrip team as a Routing Dispatcher!