RS Library Assistant II - P/T (Instructional Services)

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• Accurately performs information and reference functions including restating questions for clarity, researching reliable answers, and preserving information confidentiality, in person, by email and on the phone.
• Effectively uses email, phones, computers and printers, library software and calendars, library self-checks and scanners, and Discover Studio or meeting room technology.
• Interacts helpfully with patrons to assist them in using library computers and printers, using library materials, services, and programs, and locating City and community services.
• Develops engaging classes and presentations for adults, including for software and technology, personal devices, career development, lifelong learning, civic engagement, and local interest.
• Assists with library-wide events, offers reading recommendations, and maintains displays.
• Enforces the Rules of Conduct, library policies, and maintains order at the libraries.
• Does related work as required.

• Library principles, methods, materials, and practices.
• Reader interests, books, and authors.
• Objectives of a public library.
• How the library is organized, including services, sections, shelves, aisles, and other library spaces.
• Basic mathematical calculations involving addition, subtraction, multiplication, and division, including counting money and tracking number of uses.

• Reading and alphabetizing accurately to place materials in their proper order.
• Evaluating tasks and priorities to complete work accurately and efficiently.
• Significant skills in customer service.
• Significant skills in the use of email, cell phones, computers, software applications such as Outlook, peripheral devices such as printers, and searching in a library catalog, a database or the Internet.

• Accurately sort and file materials alphabetically, numerically, and chronologically.
• Accurately shelve using the Dewey Decimal System and other organizational methods.
• Carefully handle library materials, using appropriate tools, containers and book carts.
• Assist patrons to locate materials and refer patrons to other appropriate assistance in the library.
• Establish and maintain working relationships with patrons, partners, and co-workers.
• Serve the public and interact with co-workers with honesty and integrity, addressing difficult situations with professional composure.
• Understand, follow, and explain policies and procedures, submit forms, and demonstrate steps using technology.
• Speak effectively and in a friendly manner to patrons at the front desk, on the phone, and during card signups, classes, presentations, or library events.
• Ability to express ideas effectively, both verbally and in writing.
• Ability to work mornings, days, evenings, weekends, holidays, and special events as necessary.
• Bend, stoop, twist, and reach to shelve or move a variety of library materials.

• An associate’s degree from an accredited college or university or equivalent (60 college or university credits).

• Bachelor’s degree preferred.
• Experience working with cash registers, computers, or other technology to assist customers at a front desk, or experience developing or presenting a class, program, or instruction preferred.
• One (1) year experience working with the public. Experience working in libraries, bookstores, educational or cultural organizations preferred.

• Criminal Background Check
• Employment Verification

• Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
• Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Occasionally remaining in a stationary position, often standing or sitting for prolonged periods.
• Occasionally moving from one worksite to another.
• Occasionally operating motor vehicles or heavy equipment.
• Occasionally pushing/pulling objects 150 pounds or less with the assistance of a cart.
• Occasionally working in a normal office environment with few physical discomforts.
• Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation, or the like.
• Occasionally working in an area that is very uncomfortable due to extreme temperature, noise levels, or other environmental conditions.
• Occasionally working in an outdoor area where exposure to animals, reptiles, and/or insects may occur.
• Occasionally working with equipment or performing procedures where carelessness would probably result in minor cuts, bruises, or muscle pulls.
• Constantly moving about within the immediate work area to accomplish tasks.
• Constantly adjusting or moving objects up to 20 pounds in all directions.
• Constantly communicating with others to exchange information.
• Constantly repeating motions that may include the wrists, hands, and/or fingers.
• Constantly operating a computer and other equipment using motions requiring manual dexterity or fine motor skills.
• Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.
• Constantly observing details accurately and identifying variances.
• Constantly lifting/carrying objects 40 pounds or less.
• Constantly demonstrating regular in office and/or on-site attendance without eligibility for remote work assignment.