RTX/KNOC

About Knightscope

Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world

Job Summary

The RTX/KNOC Specialist is a cross-trained role supporting four departments: RTX (Risk and Threat Exposure), KNOC (Knightscope Network Operations Center), Deployment, and Service. This position serves as a flexible operational resource, ensuring continuity by providing PTO coverage across all four departments. The Specialist also contributes to cross-functional projects involving data collection, analysis, and application in support of RTX, KNOC, Service, and Deployment operations.

Key Responsibilities

PTO Coverage & Department Support

• Serve as a trained backup for both RTX and KNOC department functions during scheduled and unscheduled absences.
• Maintain proficiency in RTX and KNOC workflows, tools, and procedures to ensure seamless operational coverage.
• Coordinate with department supervisors to prioritize and schedule coverage assignments effectively.

Project Work

• Support active projects across RTX, KNOC, Service, and Deployment departments when not assigned to coverage duties.
• Perform data collection activities including gathering operational metrics, system data, and performance indicators.
• Conduct data analysis to identify trends, anomalies, and opportunities for process improvement.
• Apply analytical findings to support operational decisions, project deliverables, and departmental initiatives.
• Document project progress, findings, and outcomes in accordance with departmental standards.
• Provide reports upon request.

Collaboration & Communication

• Work closely with RTX, KNOC, Service, and Deployment team members to understand project requirements and priorities.
• Communicate availability and project status regularly to supervisors and team leads.
• Participate in team meetings, briefings, and cross-departmental planning sessions as needed.

Required Qualifications

• Prior experience in network operations, technical support, or a related field.
• Strong troubleshooting skills across Linux systems, networking, and distributed systems
• Demonstrated ability to learn multiple operational roles and adapt quickly to changing priorities.
• Proficiency in data collection methodologies and basic data analysis tools (e.g., Excel, reporting platforms).
• Strong organizational skills with the ability to manage time effectively across concurrent assignments.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience supporting hardware-integrated or robotics systems.
• Familiarity with network monitoring tools, ticketing systems, or deployment workflows.
• Experience working in a cross-functional or multi-department environment.
• Exposure to data analysis or business intelligence tools.

Compensation & Benefits

• Base Pay Rate: $38 per hour
• Equity: Stock options
• Benefits: Medical, dental, vision, 401(k), paid time off
• Location Requirement: Full-time, on-site at Sunnyvale HQ