Rural Care Patient Serv Specialist

Position Summary: Serves as a primary point of contact for patients accessing services through the RuralCare Connect program. This role supports inbound and outbound communications, appointment coordination, and patient navigation to improve timely access to specialty and preventive care. Works closely with the Nurse Practitioner and Community Outreach team to identify patient needs, remove barriers to care, and ensure appropriate follow-up. This position is primarily based in a call center environment and requires strong communication skills, attention to detail, and a patient-centered approach.

Experience

Required: Minimum 2 years’ experience in a call center, customer service, patient access, or healthcare support role. Experience managing high-volume calls and working with diverse populations.

Preferred: Experience in a healthcare call center, patient navigation, care coordination, or scheduling environment. Familiarity with medical terminology and healthcare workflows. Experience using electronic medical records (EMR) systems.

Education

Required: High school diploma or equivalent.

Preferred: Associates degree in healthcare administration, business, communications, or a related field preferred.

License and Credentials

Required: none

Skills

Required: Strong verbal communication and active listening skills, with a patient-centered and empathetic approach. Ability to multitask and manage multiple systems while maintaining accuracy and efficiency. Strong organizational skills and attention to detail. Ability to identify and escalate clinical concerns appropriately. Basic computer proficiency, including Microsoft Office and EMR systems. Ability to work collaboratively in a team-based environment. Cultural competence and sensitivity to the needs of rural and underserved populations. Problem-solving skills with the ability to navigate barriers to care.

The minimum starting rate for this position is $20.07

When determining a team members base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).

At Deborah, healthcare is still about caring...for patients and team members. That is why we offer an outstanding benefits package, which includes healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week. The benefits package also includes generous paid time-off, 401K matching contribution, tuition assistance, short and long term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance and free parking.