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Russian Speaking Customer Service
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- Provide exceptional customer support to Russian-speaking clients via phone, email, and chat, resolving inquiries efficiently and professionally.
- Investigate and address customer complaints, ensuring timely resolution and maintaining a positive brand image.
- Offer product information and technical assistance, empowering customers to make informed decisions.
- Process orders, returns, and exchanges accurately, adhering to company policies and procedures.
- Maintain detailed customer records, documenting interactions and updating information in the CRM system.
- Proactively identify and address customer needs, exceeding expectations and fostering loyalty.
- Collaborate with internal teams to resolve complex issues, ensuring seamless customer experiences.
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