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RWAML - Director of Residences
General Information
Country/Region
Saudi Arabia
Province/City
Amaala
Hiring Entity
Rosewood Amaala
Department
Executive Office
Job Type
Full-time Permanent
Job Description
OVERVIEW
The Director of Residences at Rosewood AMAALA is responsible for the overall leadership, management, and strategic direction of the branded residences within the ultra-luxury development. This role ensures the seamless integration of residential operations with hotel services, delivering exceptional owner experiences aligned with Rosewood’s A Sense of Place® philosophy and Forbes Five-Star standards.
KEY RESPONSIBILITIES
- Lead the pre-opening strategy and operational readiness of Rosewood AMAALA Residences.
- Develop and implement residential policies, SOPs, and governance frameworks.
- Partner with Development and Technical Services teams to ensure operational requirements are embedded in design and handover.
- Establish service level agreements (SLAs) between Residences and Hotel operations.
- Serve as the primary point of contact for residence owners.
- Develop strong relationships with homeowners, ensuring personalized, anticipatory service.
- Manage owner communications, community engagement initiatives, and satisfaction programs.
- Oversee homeowner onboarding, orientation, and lifestyle integration programs.
- Resolve escalations professionally and discreetly, maintaining the highest standards of confidentiality.
- Oversee daily operations including front-of-house, concierge, butler services, housekeeping, engineering support, security, and lifestyle services for residences.
- Ensure Forbes Five-Star service standards are consistently maintained.
- Develop tailored residential service offerings that reflect Rosewood’s luxury positioning.
- Ensure seamless coordination between hotel departments (Rooms, F&B, Engineering, Security, T&C, Finance, IT).
- Prepare and manage residential operating budgets and long-term reserve plans.
- Monitor expenses, service charge allocations, and capital expenditure.
- Ensure transparent financial reporting to ownership and homeowner associations.
- Drive revenue opportunities including rental programs (if applicable)
- Ensure compliance with local regulations and community governance structures.
- Support formation and management of homeowners’ associations (HOA).
- Maintain adherence to Rosewood brand standards and operational guidelines.
- Oversee contracts, vendor agreements, and third-party service providers.
- Deliver bespoke lifestyle programming reflecting AMAALA’s wellness and sustainability vision.
- Align residential experiences with the destination’s ultra-luxury positioning.
- Collaborate with Sales & Marketing to support residential sales initiatives.
- Promote Rosewood’s sustainability and ESG commitments within the residential community.
QUALIFICATIONS & EXPERIENCE
- Minimum 10–15 years of experience in luxury residential, hotel, or mixed-use developments.
- Prior experience managing branded residences within ultra-luxury hospitality preferred.
- Strong understanding of HOA governance and residential financial management.
- Proven track record in pre-opening environments.
- Deep knowledge of Forbes Five-Star service standards.
- Excellent interpersonal, negotiation, and stakeholder management skills.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
About Us
Surrounded by the world’s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.
The resort will be part of the Red Sea Global’s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.
Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna – all while recognizing the integral connection between the three.
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