Sales Account Manager

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About Us
IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

As a Sales Account Manager, you are the heartbeat of every client relationship. Your mission is to own, nurture and grow a dedicated portfolio of Professional Partners and direct clients by becoming their most trusted advisor. You will live inside your accounts: celebrating their wins, solving their pains, and turning every interaction into deeper loyalty and bigger renewals + upsells. Sales targets are met because relationships are unbreakable, not in spite of them.

Main Responsibilities - How You Build Lifelong Advocates

• Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise-and-delight moments.
• Map stakeholder ecosystems, uncover hidden decision-makers, and orchestrate multi-threaded relationships.
• Proactively spot renewal risks 90 days out and turn them into expansion conversations.
• Co-create success plans with every key account, tying IFZA solutions to their KPIs.
• Host VIP on-site experiences, private webinars, and exclusive partner events.
• Drive 80% of your revenue from existing accounts through upsell, cross-sell, and referral engines.
• Generate net-new logos only via warm introductions from your happy clients.
• Conduct "Voice of the Customer" interviews and convert insights into product roadmap wins.
• Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
• Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
• Present account health scorecards in monthly leadership reviews.
• Travel domestically and internationally to "high-touch" your top 20 accounts.
• Mentor junior reps on the art of relationship-led selling.
• Perform other duties assigned by Management.

Qualifications & Skills

• Full English fluency (additional languages = instant superpower).
• Intermediate MS Office + advanced CRM mastery (we use Salesforce).
• World class listener, storyteller, and executive presence.
• Valid UAE driver's license + own car.
• Infectious optimism and genuine curiosity about people.

Experience - Proof You've Done This Before

• 3+ years as a named account owner who consistently grew book of business YoY.
• Documented 120%+ quota attainment in a relationship heavy sales role.
• Experience running QBRs that clients ask to put on their calendar.
• Tertiary qualification OR equivalent street smart success in B2B/B2C services.
• Bonus: Free zone, immigration, or business setup industry knowledge.

Benefits

• 24 Annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Bonus scheme (in relevant departments)
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
• Opportunities to learn, develop and grow with the organization

Seniority level

• Mid Senior level

Employment type

• Full time

Job function

• Sales and Business Development

Industries

• Government Administration

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