Sales Admin/ Customer Service - Arabic Speaking

About the Role:

YOOCHA MATCHA® is a fast-growing matcha supplier for 800+ cafés and specialty coffee shops across the GCC. We’re looking for an enthusiastic person who’s interested in sales, client relations, and business growth. You’ll support the sales team in building strong client relationships, managing sales processes, and ensuring smooth coordination. This role is perfect for someone eager to learn, grow, and build a long-term career with us.

Responsibilities:

• Serve as the main point of contact for clients, maintaining regular communication to ensure satisfaction and retention.
• Handle client inquiries, resolve concerns, and address any product-related or service issues in a timely and professional manner.
• Collaborate with the sales team to ensure timely order processing, delivery, and customer satisfaction.
• Maintain an accurate and up-to-date sales pipeline in the CRM, tracking all sales activities.
• Oversee client order fulfilment, handling order processing, payment coordination, delivery tracking, and post-purchase client support.
• Produce weekly and monthly sales reports, monitoring key metrics like orders, revenue, and new clients.
• Manage the CRM database, ensuring accurate and up-to-date client information.
• Assist the sales team with prospecting, lead generation, and follow-up activities.

Requirements:

• Recent graduate in Business Administration or a related field.
• At least 1 year experience or exposure in sales, customer service, or client-facing roles
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiar with customer relationship management (CRM) systems.
• Fluent in English and Arabic; both written and verbal.
• Strong teamwork, organizational, and customer service skills.
• Proactive, detail-oriented, and eager to learn.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Experience:

• sales or customer service: 1 year (Preferred)

Language:

• Arabic (Required)