Sales Administrator

Position Summary

The Sales Administrator is responsible for providing administrative and operational support to the sales team, ensuring efficient processing of customer orders, quotations, and sales documentation. The role serves as a key point of contact between customers, suppliers, warehouse operations, and the sales team to ensure smooth order fulfillment and high customer satisfaction.

Key Responsibilities

• Prepare and issue customer quotations, price lists, and sales proposals.
• Process sales orders accurately and ensure timely order confirmation.
• Maintain and update customer records, pricing information, and sales databases.
• Support the sales team in managing customer accounts and follow-up activities.
• Monitor sales targets and assist in preparing sales performance reports.

Customer Service & Account Support

• Respond promptly to customer inquiries regarding products, pricing, stock availability, and delivery schedules.
• Coordinate with customers to ensure order accuracy and timely fulfillment.
• Handle customer complaints and coordinate resolutions with relevant departments.
• Maintain professional relationships with customers and suppliers.

Order Processing & Logistics Coordination

• Coordinate with warehouse and logistics teams to ensure timely deliveries.
• Track customer orders from receipt through delivery.
• Verify inventory availability for printing consumables, equipment, and spare parts.
• Follow up on backorders and communicate updates to customers and sales representatives.
• Assist in managing supplier purchase orders when required.

Documentation & Reporting

• Maintain accurate records of sales transactions, customer communications, and contracts.
• Prepare weekly and monthly sales reports.
• Generate reports on sales performance, stock movement, and customer activity.
• Ensure all sales documentation complies with company procedures.

Supplier & Product Coordination

• Coordinate with suppliers regarding product availability, pricing updates, and shipment schedules.
• Assist in maintaining product catalogs and promotional materials.
• Support product launches, promotions, and marketing campaigns.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 1-2 years of experience in sales administration, customer service, or sales support.
• Experience in printing supplies, printing equipment, office technology, or distribution businesses is preferred.
• Proficiency in Microsoft Office.
• Experience with ERP and CRM systems is an advantage.

Skills & Competencies

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Strong coordination and follow-up skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and analytical skills.
• Team-oriented with a proactive attitude.

Key Performance Indicators (KPIs)

• Timely processing of sales orders and quotations.
• Order accuracy rate.
• Customer response and resolution time.
• Sales database and CRM accuracy.
• On-time delivery coordination.
• Customer satisfaction levels.
• Reporting accuracy and timeliness.

Preferred Industry Experience

• Printing consumables (inks, toners, paper, plates, chemicals).
• Digital printing equipment and solutions.
• Large-format printing products.
• Office printing and imaging solutions.
• Distribution and wholesale sales environments.

Employment Type: Full-Time
Salary: Competitive, based on qualifications and experience.

Pay: From E£8,000.00 per month

Ability to commute/relocate:

• Nasr City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administration: 1 year (Preferred)
• MS tools: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person