Sales Advisor-English Proficient

the About the Company:

We are a growing North American home renovation company specializing in kitchen remodeling and countertop installation. Our customers contact us daily to ask about materials, pricing, timelines, and project planning.

Our Lahore office supports customer communication and project coordination with clients across North America.

We are currently looking for a clear communicator who can speak confidently with customers, explain our services, and help guide them toward starting their renovation project.

This role focuses on trust, clarity, and customer guidance rather than aggressive sales.
Work Schedule:

• Location: On-site at our Lahore BPO office
• Shift: Night shift aligned with North American Eastern Time
• 7:00 PM – 5:00 AM (Pakistan Time)
• During daylight saving: 6:00 PM – 4:00 AM(Pakistan Time)
• Schedule: 6 days per week
• Total Shift Length: Approximately 10 hours per shift

Candidates must be comfortable working night shifts and interacting with North American customers.

Role Overview

• You will be one of the first points of contact for customers who inquire about kitchen renovation and countertop projects.
• Your job is to listen to their needs, explain our services clearly, and guide them toward the next step, such as a quotation, consultation, or project deposit.
• You will interact with customers through phone calls, messaging, and online inquiries.
• Training will be provided to help you understand our products, materials, and processes.

Key Responsibilities:

• Answer inbound calls and customer inquiries
• Communicate professionally with North American clients
• Understand customer needs and renovation plans
• Explain product options, materials, and installation process
• Guide customers through the next steps in their project
• Follow up with interested leads and potential clients
• Maintain organized records of customer conversations
• Coordinate internally with design and project teams when required
• Help move projects forward toward quotation and deposit

What We’re Looking For:

We value communication ability and practical thinking more than specific degrees or titles.

Ideal candidates should:

• Speak clear and confident English
• Communicate naturally and professionally on phone calls
• Have strong listening and problem-solving skills
• Be comfortable interacting with international customers
• Have good judgment and common sense
• Be reliable with follow-ups and customer communication
• Be comfortable guiding customers toward the next step in their project

Experience in any of the following is a plus:

• Sales or customer service
• Call center or BPO environment
• Home renovation or remodeling industry
• Interior design or architecture
• Furniture, cabinetry, tiles, or construction materials

However, training will be provided, and candidates from different professional backgrounds are welcome to apply.

Compensation & Benefits

• Competitive monthly salary
• Performance-based bonuses for successful project conversions
• Training on products and the renovation industry
• Growth opportunities within the company
• Professional working environment

Bonus opportunities may increase as performance and project conversions improve.

This role is a good fit for someone who:

• Enjoys talking with customers
• Can explain things clearly and confidently
• Wants to build long-term professional skills in communication and sales
• Is comfortable working night shifts with international clients

Hiring Process:

• 1. Initial interview
• 2. Communication assessment / role-play scenario
• 3. Final interview

We value communication ability and practical thinking more than resumes alone.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Rs60,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable working night shifts aligned with North American hours?
• Do you have experience communicating with international clients?
• The work schedule is Monday to Saturday, 6:00 PM to 4:00 AM (10 hours), and this is an on-site position. Are you comfortable with this schedule and work arrangement?
• We are looking for a candidate who is fluent in English and has strong communication skills. Do you meet these requirements?
• This is strictly a voice-based role (not chat) where you will advise North American clients over the phone about our products and services. Do you have experience in handling international voice calls and dealing directly with clients?

Education:

• Bachelor's (Required)

Experience:

• International Client Dealing : 3 years (Preferred)

Language:

• English at advance level (Required)

Work Location: In person