Sales Associate

Responsibilities:

• Welcome every customer with a warm, professional greeting and help proactively.
• Listen to customer needs and recommend suitable products using clear, reassuring, jargon-free language.
• Tailor the interaction style for each customer profile: technical for experienced golfers; warm and accessible for beginners; welcoming for families and lifestyle shoppers; discreet for VIP guests.
• Adapt communication appropriately for beginners, families, and female customers in line with Saudi cultural expectations.
• Support after-sales service including basic product queries, exchanges, and follow-up.
• Achieve individual monthly sales targets as set by the Store Supervisor and Store Manager.
• Drive conversion of customer visits into purchases through active, knowledgeable, needs-led engagement.
• Cross-sell and upsell across equipment, apparel, accessories, balls, nutrition, and gifting categories.
• Actively promote and refer customers to fitting appointments, simulator sessions, and loyalty programmes.
• Maintain current, accurate knowledge of all brands, product categories, and items available in-store.
• Attend all mandatory product training sessions, brand update briefings, and internal learning sessions.
• Communicate product features, benefits, and performance differentiation to customers at all skill levels.
• Stay informed about new product launches, seasonal collections, Saudi-themed ranges, and brand campaigns.
• Maintain store cleanliness, display standards, and product presentation in line with BEDOWIN visual standards.
• Assist with stock replenishment, cycle counts, receiving, and basic loss prevention.
• Process all sales transactions accurately and professionally via Lightspeed POS.
• Adhere to all Golf Saudi policies, KAFD store regulations, and BEDOWIN SOPs.

Qualifications:

• Bachelor’s Degree or Diploma in Business, Retail, Sports Sciences, or related field preferred.
• 1-2 years in premium retail, luxury, fashion, sports, or golf retail environments.
• A background in golf retail, pro shop, or active participation in the sport is strongly preferred.
• Demonstrated track record of achieving individual sales targets in a customer-facing environment.
• Exposure to gifting, lifestyle, or multi-category retail is an advantage.
• luent in English; Arabic bilingual is a strong advantage given Saudi customer profile.
• Professional in appearance and communication at all times.
• Based in or willing to relocate to Riyadh, KSA.

Skills and Competencies:

• Consultative selling techniques for premium and luxury retail
• Golf equipment knowledge — hardware, balls, apparel, footwear, accessories, nutrition, gifting
• Lightspeed POS operation, transaction processing, and basic stock handling
• Customer engagement, cultural sensitivity, and personalised service delivery
• Visual standards maintenance and product handling
• Product knowledge development and brand awareness
• Delivering Results (Intermediate), Influencing People (Intermediate), Solving Problems (Basic), Adapting Approaches (Intermediate)