Sales Associate - 6 Month - Fixed Term Contract

Reference code: JR126057

Jaeger-LeCoultre, known as the Watchmaker of Watchmakers, has a 190-year history of innovation and precision rooted in Vallée de Joux. The Manufacture designs, produces, finishes and ornaments its timepieces, blending passion with centuries-old savoir-faire to create technically ingenious and aesthetically refined calibres and watches.

ACHIEVING SUSTAINABLE BUSINESS AMBITIONS

Commercial target:

• Achieve and exceed individual and boutique sales targets

• Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational excellence:

• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards

• Confidently handle sales transactions, including processing payments and handling returns

• Participate in inventory management, including receiving, stocking, and securing products and accessories

• Build operational knowledge on all digital tools

• Adhere to our Maison commercial policy and rules

• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets

• Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere

• Identify client needs and preferences through active listening and thoughtful questioning

• Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up

• Actively seek opportunities to expand our client network through referrals and targeted outreach

• Maintain client database and proactively manage client relationships to drive repeat business

• Invite clients to private events and previews

• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes

• Address client inquiries and resolve issues promptly and professionally

• Facilitate communication between clients and Maison service centers

• Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications

• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage

• Stay up to date on industry trends, competitor activities, and new product launches

• Represent the Maison with sophistication at exclusive events

• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment

• Share knowledge and best practices with team members

• Support and assist colleagues as needed

• Actively participate in team meetings and training sessions

WHAT ARE YOUR DRIVERS?

• Passionate about luxury watchmaking

• Dedicated to providing exceptional client experiences

• Highly motivated and results-oriented

• Representative of Maison refined codes

• Excellent communication and interpersonal skills

• Positive attitude and a strong work ethic

• Self-confident, self-aware and trustworthy

• Committed to exceed client expectations

WHAT DO YOU BRING TO THE TEAM?

• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry

• Demonstrated ability to cultivate and expand a network of high-net-worth individuals

• Excellent communication, interpersonal, and presentation skills

• Ability to work independently and as part of a team

• Fluency in English. Other language is a plus