Sales Associate/Cashier

Position Summary

This role entails working closely with the most important segment of our business – our guests; by providing excellent customer care and assisting them in choosing the perfect products for their celebrations – suggesting new and exciting options.

You will develop and maintain strong relationships with our guests so as to build customer and brand loyalty – thereby maintaining and increasing profitability as required. Getting to know our guests, their preferences are paramount to providing the most suitable item.

You will be fully knowledgeable about the Boutique’s Brand, Products and Services, ensuring our guests are reminded about old favourites and encouraged to try new items.

Most importantly, you will ensure that our guests receive superior service, from the first telephone call to the receipt of payment/delivery and assist the team in providing a Boutique and Brand’s service, we can be truly proud of.

Responsibilities

• To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole

• To prepare work area for opening, mid-shift, or closing in accordance with the company’s standards

• To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest’s satisfaction

• To comply with all the company’s statutory and legal requirements for fire, licensing and food handling

• To make sure to maintain all furniture, fixtures and equipment are operating safely and maintained as required

• To assist the SBU’s operation in the immaculate upkeep throughout the boutique

• To handle guest enquiries in a courteous and efficient manner

• To ensure that the workplace and surrounding areas are kept clean and organized at all time

• To notify the MOD and/ or Chef of any special guest request

• To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times

• To stock the Boutique’s shelves with merchandise as required

• To possess full product knowledge so as to undertake correspondence, order taking and accurate estimation of quantities to guests

• To put guests at ease by locating their orders (system, function sheet) on the Business Unit’s Computer System and sending the runner to collect it from the designated area and confirming the correct order and balance due

• To take orders from guests in person and over the telephone giving expert advice

• To meet all timelines as required so as to ensure consistency in the service provided

• To assist guests in planning and designing bespoke cake orders as needed

• To balance cash registers with required reports (Cash, credit card slips, City ledgers, complimentary, discounts, cancelled orders, voids and reports)

• To report any balances’ discrepancies and/or problems to the Assistant Shop Manager and/ or Shop Manager

• To receive customer food trays and assign the runner to distribute it to the assigned sections

• To fill in the opening and closing inventory sheet stock of extra displayed items (whole cakes, individual cakes, grab and go items etc.), as required by the Business Unit – in line with the Company’s Purchasing Department’s Policies and Procedures

• To ensure an adequate stock of consumable items (boxes, bags, ribbons etc.) and proceed with the purchase order, if and when needed

Qualification

• Previous experience in high-end retail and service experience in luxury boutique
• Customer Management skills
• Ability to work both independently and in a team
• Ability to prioritize tasks
• Team-working skills: ability to work alone or as part of a team
• Self-motivated and detail oriented
• Good interpersonal and communication skill
• Ability to remain calm during busy periods

Job Type: Permanent