Sales Co-ordinator

M/s. BridgeLoyalty CEM LLPAbout us: Act as the bridge between strategy and execution.Job Requirements: Position: Sales Coordinator.

Department: Mystery Shopping / Customer Experience

CTC: ₹ Right salary will be offered to the right candidatePreferred Candidate: Male /FemaleJob Location: Malad

Role overview:

The Sales Coordinator will support the Business Development and Operations teams in managing client communication, preparing proposals, coordinating project deliverables, and ensuring smooth execution of mystery shopping assignments.

Key Responsibilities:1. Sales Coordination

· Assist in preparing proposals, quotations, and presentations for mystery audit services.

· Follow up with clients for approvals, documentation, and clarifications.

· Coordinate meeting schedules, calls, and client follow-ups.

· Maintain updated sales trackers, dashboards, and CRM entries.

2. Client Communication

· Serve as a point of contact for clients regarding queries, report status, and project updates.

· Share audit reports and ensure timely delivery of client requirements.

· Obtain feedback from clients and communicate it to internal teams.

3. Project Coordination

· Work with Operations, QA, and Auditor teams to ensure project timelines are met.

· Track the progress of ongoing mystery audits and update the BD team.

· Support in preparing project briefs, checklists, and documentation.

4. Documentation & Reporting

· Maintain client files, agreements, and data in an organized manner.

· Prepare weekly/monthly sales and project reports.

· Update revenue trackers, new leads, and ongoing project statuses.

Key Skills & Requirements:

· Strong communication and coordination skills.

· Proficiency in MS Excel, Word, and PowerPoint.

· Ability to multitask and handle multiple client accounts.

· Detail-oriented, organized, and proactive.

· Experience in mystery shopping, audits, market research, or customer experience (preferred).

· Ability to work closely with BD and operations teams.

Qualifications:

· Graduate in any field (MBA preferred).

· 1–3 years of experience in sales coordination or client servicing.

· Prior experience in CX/Mystery Shopping industry is an advantage.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹350,000.00 per month

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have experience as a Sales coordinator, Do you have PPT making knowledge, Do you have experience in EXCEL

Experience:

• CRM software: 1 year (Preferred)

Location:

• Malad, Mumbai, Maharashtra (Preferred)

Work Location: In person