Sales Consultant

Job Purpose

The Sales Consultant manages the entire sales process, from prospecting to post-sales follow-up, ensuring full compliance with company policies They achieve sales and product targets, assist customers with financing and insurance options, and deliver exceptional customer service to build long-term relationships By meeting customer expectations and maintaining high satisfaction levels, the Sales Consultant drives sales growth and contributes to a positive customer experience

Key Responsibilities

Sales / Sales Process

• Follow all steps of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up

• Ensure that all documentation is completed in accordance with company policy

• Liaise closely with other departments to ensure a smooth sales process

• Report daily activities to the Sales Supervisor/Manager

• Achieve sales targets on a monthly, quarterly, and annual basis while maximising profit from each transaction

• Close maximum opportunities while maintaining and expanding the existing customer base

• Assist customers with finance and insurance products according to their requirements

• Achieve targets for Accessories, In-house Insurance, and GAP Insurance

• Create productive sales process-related videos for customers and meet Venta Vid targets

• Achieve targets set by internal and external Mystery Shopping programmes

• Follow up with customers in a timely manner

• Participate in sales meetings

• Achieve all KPIs set by management
  

Customer Experience

• Meet and exceed customer expectations

• Schedule follow-ups, deliveries, and new customer acquisition efficiently, utilising strong time management skills

• Assist customers in choosing the correct vehicle and build loyalty by providing a personalised and tailored sales experience

• Achieve SSI (Sales Satisfaction Index) targets through excellent customer service

• Ensure accurate collection and submission of customer details

• Build, grow, and maintain strong customer relationships

• Ensure smooth, clean, and defect-free delivery of sold vehicles

• Perform other related tasks as required
  

Educational Qualification

• Bachelor’s degree or equivalent in a related field

Work Experience

• 2–3 years of sales experience in the automotive or a related industry

Competencies

• Customer-focused mindset

• Results-oriented

• Accountable and responsible

• Strong time management skills

• Excellent interpersonal skills

• Effective communication skills

• Strong selling skills

• Computer proficient

Languages

• Proficient in English (Arabic is a plus)