Sales Consultant

Job Purpose:

The Sales Consultant manages the complete sales cycle, from prospecting to post-sales follow-up, while ensuring adherence to company policies The role is responsible for achieving sales and product targets, supporting customers with financing and insurance requirements, and delivering excellent customer service to foster long-term relationships and contribute to overall sales growth

Job Responsibilities

Sales / Sales Process

• Follow all steps of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post-sales follow-up

• Ensure all documentation complies with company policies

• Liaise with relevant departments to ensure seamless completion of the sales process

• Report daily activities to the Sales Supervisor/Manager

• Achieve monthly, quarterly, and annual sales targets while maximising profit from each transaction

• Close maximum sales opportunities while maintaining and growing the existing customer base

• Assist customers with finance and insurance products according to their requirements

• Achieve targets for accessories, in-house insurance, and GAP insurance

• Create productive sales-related videos for customers and meet Venta Vid targets

• Ensure targets for internal and external Mystery Shopping programmes are achieved

• Follow up with customers in a timely manner

• Participate in sales meetings

• Achieve all KPIs set by management

Customer Experience

• Meet and exceed customer expectations

• Schedule follow-ups, deliveries, and new customer acquisition using strong time-management skills

• Assist customers in making informed vehicle choices and build loyalty through a personalised and tailored sales experience

• Achieve SSI (Sales Satisfaction Index) targets by delivering excellent customer service

• Ensure accurate collection and submission of customer details

• Build, maintain, and strengthen relationships with customers

• Ensure smooth, clean, and defect-free delivery of sold vehicles as promised

• Perform other related tasks as required

Educational Qualification

• Bachelor’s degree or equivalent in a related field

Work Experience

• 2–3 years of sales experience in the automotive or related industry

Competencies

• Customer First

• Result Oriented

• Accountability

• Time Management

• Strong Interpersonal Skills

• Effective Communication Skills

• Strong Selling Skills

• Computer Proficiency

Languages

• Must be highly proficient in English (Arabic is an advantage)