Sales Consultant

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Role Purpose: To Offer Exceptional customer service whilst maximising all sales opportunities.

Key Accountabilities

• Deliver excellent customer service
• Follow the sales process to maximize sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and cross-sell
• Recognize warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPI's/target
• Fully investigate over and shorts (differences) and report
• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
• Ensure compliance with legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Role-Specific Experience and Skills

• Retail, cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product, services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills
• Self-aware, open-minded with a high degree of personal and professional integrity
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• A strong record of performance delivery in their areas of expertise, through increased sales and/or performance against KPI's
• The ability to analyze issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Financial Services, Consumer Services, and Retail