Sales Coordinator

Administrative Support

• Maintain and update customer databases and CRM systems
• Prepare sales reports, presentations, and proposals
• Process sales orders and track order fulfillment
• Handle sales documentation and contracts

Communication & Coordination

• Act as a liaison between sales team, customers, and other departments
• Schedule meetings, appointments, and sales calls
• Respond to customer inquiries and provide product information
• Coordinate with logistics, marketing, and finance teams

Sales Operations

• Monitor inventory levels and coordinate with supply chain
• Assist in preparing quotes and pricing information
• Follow up on leads and customer requests

Customer Support

• Address customer concerns and resolve issues
• Maintain positive customer relationships
• Process returns, refunds, and complaints
• Ensure timely delivery of products/services

Event & Campaign Support

• Help organize trade shows, conferences, and sales events
• Coordinate marketing campaigns with the sales team
• Prepare promotional materials and sales collateral

Reporting & Analysis

• Generate sales performance reports
• Track competitor activities and market trends
• Maintain sales forecasts and pipeline data

Customer sampling

· Co-ordination with team for sample/ material dispatch to ensure delivery to clients on time

· Arrange booking and tracking of the samples

Authorization

• Order Processing Authority, SAP Data Entry, Invoice Handling, Client Communication Support, Documentation Preparation, Interdepartmental Coordination, Sample Dispatch Follow-up, and Customer Feedback Handling.

EDUCATION التعليم

- Graduation in any discipline, preferably Sales Domain, Diploma in customer relationship

Experiences

- 2 – 5 years of experience working with customers relationship (Experience in international business environment is preferred)

TECHNICAL SKILLS المهارات الفنية

- strong organizational skills (written and verbal)., attention to detail, excellent communication abilities, and proficiency with Microsoft Office tools.

BEHAVIORAL SKILLS المهارات الشخصية

- Empathy and Patience: Dealing with customer complaints or issues can be challenging, so patience is essential to maintain a professional and positive attitude

- Proactive and Hard work

- Adaptability and good learning skills

KEY PERFORMANCE INDICATORS (KPI)

- Meeting departmental expectation >80%

LANGUAGE SKILLS: اللغات

- English, Arabic

نوع الوظيفة: دوام كامل