Sales Coordinator

Job Overview:

As a Sales Coordinator at Dingli KSA, you will support the sales team in daily operations and customer relationship management, with a strong emphasis on import customs clearance, logistics coordination, and order follow-up. This position demands excellent communication skills, organizational abilities, and a proactive approach to ensure efficient sales processes and customer satisfaction.

Key Responsibilities:

• Assist the sales team in processing orders, managing customer accounts, and maintaining sales records, with special attention to import-related documentation and customs procedures.
• Prepare accurate quotations for customers and follow up on payments to ensure timely collections.
• Respond promptly and professionally to customer inquiries regarding products, pricing, and order status, including import shipments and logistics updates.
• Coordinate import customs clearance and logistics with internal departments (logistics, production, finance) and external agents to ensure timely delivery and accurate invoicing.
• Prepare sales reports and monitor sales activities to support sales performance analysis.
• Maintain up-to-date knowledge of products and industry trends to assist customers effectively.
• Support day-to-day administrative duties, including document handling, correspondence, and office supply management.

Requirements:

• Proven experience in import customs clearance and logistics coordination
• Solid experience in order follow-up for industrial manufacturing enterprises or trading companies
• Fluent English in listening and speaking (mandatory)
• Proficiency in MS Office applications and CRM/ERP software
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to work collaboratively in a team environment and meet deadlines
• Customer-focused mindset with problem-solving skills