Sales Coordinator (Male and Female)

Job Title : Sales Coordinator (Office-based) — Freight Forwarding & Logistics

Location: Office near Hotel Metropole, Saddar, Karachi, Pakistan (office-based)
Department: Sales / Operations
Reports to: Sales Manager / Operations Manager
Employment type: Full-time

Job summary

A busy freight forwarding & logistics company near Hotel Metropole, Saddar is looking for a reliable, organised Sales Coordinator (mid-level) to support sales and operations teams. You’ll handle day-to-day customer service, prepare quotations and documentation, follow up with clients and carriers, and help convert leads into bookings while maintaining accurate records.

Important: Minimum Intermediate (12 years) education required. At least 1 year’ experience in the freight forwarding / logistics industry is mandatory. Male applicants must reside in North Nazimabad, North Karachi, Buffer Zone or Shadman Town only.

Key responsibilities

• Receive and respond to customer enquiries (email / phone / WhatsApp); prepare and send timely quotations for air, sea and road freight.
• Follow up on outstanding quotations and convert leads into shipments.
• Coordinate booking instructions with carriers / agents / shipping lines and confirm space/slots.
• Prepare and check export/import shipping documents (commercial invoice, packing list, BL/HAWB / MAWB data, delivery orders, etc.) and hand over to operations / documentation team.
• Liaise with operations, customs clearance and warehousing teams to ensure timely pickup, delivery and clearance.
• Track shipments and proactively update customers on status, exceptions and ETAs.
• Raise and follow up on invoices and coordinate with accounts for collections.
• Maintain CRM / sales pipeline and daily call/quotation logs.
• Assist Sales Manager with monthly sales reports, KPI tracking and market feedback.
• Handle basic rate comparisons and maintain rate sheets / tariffs.
• Resolve routine customer complaints and escalate complex issues to the Sales Manager.
• Maintain accurate customer records and filing (physical & electronic).

Required qualifications & experience

• Minimum Intermediate (FA/FSc/ICS or equivalent; 12 years schooling).
• At least 1 year experience in freight forwarding, NVOCC, shipping agency, or logistics operations/sales.
• Good command of spoken and written English
• Strong telephone manner and customer-service orientation.
• Proficient with MS Office (Excel, Word, Outlook) and comfortable learning a CRM / TMS.
• Attention to detail and ability to manage multiple enquiries simultaneously.
• Basic understanding of freight terminology (AWB, HBL, BL, INCOTERMS basics) and shipment lifecycle.
• Residence requirement for male applicants: must live in North Nazimabad, North Karachi, Buffer Zone, or Shadman Town. (Female applicants: no location restriction stated.)
• Ability to come to the Saddar office daily and undertake occasional local errands.

Preferred / nice-to-have

• Experience with a freight forwarding system / TMS or CRM.
• Basic understanding of customs procedures and charges.
• Prior exposure to LCL/FCL, airfreight and domestic trucking coordination.
• One year of sales follow-up or B2B customer service experience.

KPIs / Success measures

• Quotations converted to bookings (%).
• Average response time to customer enquiries.
• Accuracy of documentation (number of document corrections).
• Timely updates to customers and on-time deliveries.
• Sales support targets (leads followed up per day / week).

Job Type: Full-time

Education:

• Intermediate (Required)

Experience:

• Freight Industry: 1 year (Required)

Work Location: In person