Sales & Customer Support Specialist

We are excited to be recruiting for this Sales & Customer Support Specialist role for FIxturelite!

Sales & Customer Support Specialist

If you like the energy of a small, growing team where no two days are the same — and you take real satisfaction in the small wins — keep reading.

Location: Phoenix, AZ — onsite at our office (full-time on-site position)

Hours: Monday–Friday, normal business hours

Reports to: CEO

Compensation: $22–28 per hour, depending on experience, plus benefits

About Fixturelite

Fixturelite designs and manufactures micro market fixtures, smart cooler solutions, and custom retail displays. Our customers include workplace breakrooms, hotels and hospitality groups, multi-family housing communities, universities, senior care communities, distributor partners, and architects and interior designers building modern unattended retail experiences.

We’re a small, hands-on team based in Phoenix — and the business is growing. That growth is exactly why we’re hiring this role.

The Role

As we grow, the administrative side of running the business has outpaced what our small customer team can handle while still doing what they do best — selling our products, designing custom solutions, and taking care of our customers.

We need a Sales & Customer Support Specialist to help us stay organized, responsive, and move forward.

You’ll start by handling the administrative follow-up that keeps customers happy and orders flowing. As you learn our products and customers, you’ll begin sitting in on discovery calls with prospects. This role has a clear growth path into a primary customer service and inbound sales position for the right person.

What a Day Looks Like

Every day looks a little different — and that’s the point.

On any given day you might follow up on a custom quote, coordinate with a manufacturing partner on production timing, sit in on a discovery call with a hospitality prospect, update CRM and ERP records, prepare a shipping quote, or coordinate delivery details with a freight partner. The next day may look completely different. If you enjoy variety and staying busy, you’ll fit right in.

What You’ll Do

· Follow up on standard and custom quotes — keep nothing sitting

· Track production orders and custom production order status with manufacturing partners

· Manage shipping quotes and delivery status updates with customers and freight partners

· Coordinate with distributor and channel partners on open orders, inquiries, and follow-up items

· Serve as a front-line point of contact for inbound customer calls and emails

· Keep CRM and ERP records clean, current, and accurate

· Sit in on discovery calls with prospects and grow into running them independently

· Coordinate handoffs between sales and design teammates so nothing falls between the cracks

· Help prepare quotes, proposals, and customer-facing documents

· Help manage and prioritize the CEO’s calendar, scheduling meetings, customer calls, and internal follow-ups

· Help track key projects, deadlines, and open items across sales, operations, and leadership conversations

· Act as an organizational hub for communication between leadership, customers, vendors, and internal teammates

· Anticipate needs and proactively solve small operational problems before they become bigger issues

· Pitch in wherever needed — every day is different in a small team (i.e., perform other duties as assigned)

Who Thrives in This Position

The best person for this role is organized, proactive, and genuinely enjoys helping customers and teammates. They follow up without being asked, communicate clearly, and take pride in doing the job right.

The minimum requirements for this position:

· 3+ years in an administrative, customer service, sales support, or inside sales role

· Strong organizational and multitasking skills

· Confident on the phone and clear in writing

· Comfortable switching context throughout the day

· Solid Microsoft Office skills (Outlook, Excel, Word)

· Working experience with a CRM

· Working experience with an ERP system

· Curious, resourceful, and eager to learn

· Be comfortable taking ownership without constant direction

· High school diploma or equivalent

· Regular, consistent, in-person attendance is required for this role

Some or Many of These Skills Would Be a Real Plus

We’re not looking for one person with all of these — but combined skills are a real asset in this role. If you have any of the below, please tell us about it.

· Adobe Creative Suite (Photoshop, Illustrator, InDesign)

· Room Arranger, SketchUp, or similar 3D layout/rendering tools

· Canva or other graphic design tools

· Marketing experience — email campaigns, content, or social media

· Editing — copy, photo, or video

· Experience in manufacturing, retail fixtures, vending, micro markets, hospitality, or design industries

· Spanish fluency

What Success Looks Like

· Customers genuinely enjoy working with you — and choose to come back

· Quotes get followed up, orders get tracked, and nothing falls through the cracks

· Sales and design teammates have more time to focus on selling and designing

· Leadership and operations stay organized because communication and follow-through are handled proactively

· Within 6–12 months, you’re running discovery calls on your own and contributing directly to new business

Why Join Us

· Small-team environment where your work has visible impact

· Monday–Friday schedule with no nights or weekends

· Variety and ownership in your day-to-day work

· Real growth path in to customer service and sales

· Stable, growing company with experienced leadership

Benefits

· Health insurance

· Paid time off

· Paid holidays

· 401(k)

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person