Sales Development Engineer

Description

Key Responsibilities

• Act as the primary commercial and technical point of contact for assigned OEM customers.
• Proactively identify and pursue upselling, cross-sell, and new business opportunities within the existing customer base.
• Regularly communicate with customers to ensure satisfaction and build strong, lasting relationships, gather feedback, and identify potential challenges or emerging requirements.
• Prepare accurate and timely sales quotations, proposals, and tender responses based on customer specifications and company guidelines.
• Effectively communicate product specifications, applications, and competitive advantages to customers.
• Maintain meticulous records of all customer interactions, sales activities, and opportunity statuses within the salesforce.com system.
• Assist with sales forecasting, pipeline management, and ensuring data integrity to support strategic decision-making.
• Gather and report on market trends, competitor activities, and customer feedback from direct interactions.
• Liaise with product management, technical support, and logistics teams to resolve customer issues and ensure smooth order fulfilment.
• Attend sales meetings and contribute to strategic discussions.
• Collaborate with headquarters to streamline operational processes, including sample requests and forwarder organizations.

Skills, Knowledge and Expertise

• [1-3+] years of experience in sales support, technical support, or junior sales role, preferably within the heating sector.
• Bachelor’s degree in engineering (preferably Mechanical or Industrial).
• Fluency in Turkish and English is a must.
• Strong technical aptitude and ability to quickly learn about new products and technologies.
• Proactive, problem-solving mindset with a strong customer service orientation.
• Excellent interpersonal and communication skills and ability to establish long term relationship.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Team player, able to contribute to the team success, including headquarter people in Europe.
• Good proficiency in MS Office suite (Excel, PowerPoint, Word); knowledge of salesforce.com (SFDC) would be a plus.
• Ability to work independently. No obligation to travel; the person shall travel from time to time within the country and potentially also in Europe for training, etc.
• Residing in Istanbul.

About FMC Human Resources