Sales Development Representative

About Orki

Orki is a rapidly growing AI company at the forefront of transforming customer engagement in the MENA region. Our core product is a sophisticated SaaS platform that provides AI Personal Account Executives (PAEs) to supercharge customer excellence, increase sales, and boost satisfaction for our clients.

What sets us apart is our foundation in AI that is built from the ground up with a deep cultural and linguistic understanding of Omani and GCC dialects and contexts. Backed by key partners like Omantel, NVIDIA, and Huawei, we are poised for explosive growth and are looking for foundational team members to drive our success.

The Role

We are looking for an energetic and tech-savvy Sales Development Representative (SDR) to be the first point of contact for our fastest-growing customer segment: SMEs and e-commerce businesses. You will be the engine of our growth, managing a high volume of inbound leads and trial sign-ups.

Your mission is to engage potential customers, understand their needs, and guide them through a "white-glove" onboarding experience that demonstrates the incredible value of our AI agents. You will be instrumental in converting interest into passion and trial users into loyal, paying customers.

Key Responsibilities

• Act as the first point of contact for all new leads and free trial customers, creating a positive and welcoming first impression of Orki.
• Engage prospects proactively and efficiently via WhatsApp, email, and phone to qualify their business needs.
• Provide personalized onboarding assistance during the free trial period, helping users connect their social channels and build their initial knowledge base from their website or documents.
• Clearly articulate the value of Orki's features, guiding users to their "aha!" moment and driving conversions to our paid plans.
• Manage and maintain a high-volume pipeline of leads in our CRM with accuracy and diligence.
• Schedule and conduct in-person meetings for high-potential local SMEs to build strong relationships and close deals.
• Serve as a crucial link between our customers and our product team, gathering feedback to help us build an even better platform.

Qualifications & Experience

• 1-2 years of experience in a customer-facing role such as sales, customer success, or account management, preferably within a SaaS or technology company.
• Exceptional written and verbal communication skills, with a high degree of comfort and professionalism using WhatsApp for business communication.
• A natural curiosity for technology and the ability to simplify technical concepts for non-technical users.
• Fluency in both English and Arabic is mandatory for this role
• An empathetic, patient, and problem-solving mindset.
• Highly organized and capable of managing a large volume of tasks and conversations simultaneously.
• Goal-oriented, resilient, and motivated by achieving and exceeding performance metrics.

Why You’ll Love Working at Orki

• Front-Line Impact: You will be on the front lines of our growth, directly contributing to our success and customer acquisition.
• Career Development: This role is a fantastic launchpad. Excel here, and you'll have opportunities to grow into an Enterprise Account Executive or Customer Success Manager role.
• Innovative Product: You will represent a cutting-edge AI solution that is genuinely transforming how businesses in the MENA region operate.
• Supportive Culture: Join a collaborative, ambitious, and fast-paced team that values your contributions.
• Competitive Compensation: We offer an attractive compensation package with a base salary and a performance-based bonus.

To Apply:

Please click the "Apply" button on this post to begin the application process.

• Ensure your resume is submitted in PDF format only. Applications with resumes in other formats may not be reviewed.
• While not mandatory, we highly recommend including a brief cover letter (as a PDF) that highlights your specific experience and why you would be a good match for this position.