Sales Executive

Key Responsibilities

Sales & Customer Engagement

• Greet and assist customers visiting the Baume & Mercier counter.
• Understand customer needs and recommend Baume & Mercier products that fit preferences.
• Close sales effectively while ensuring a positive customer experience.
• Achieve individual and counter sales targets and KPIs.
• Build and maintain long-term relationships with customers (especially luxury watch buyers).

Product & Brand Knowledge

• Maintain thorough knowledge of Baume & Mercier watch collections, features, materials, and pricing.
• Explain product value, craftsmanship, and warranty/service offerings clearly to customers.

Counter Operations

• Keep the counter well-organized, merchandised, and stocked.
• Ensure accurate pricing, tagging, and inventory checks.
• Process sales transactions, returns, exchanges, and payment handling accurately.
• Assist with stock replenishment and communicate low inventory to store/brand management.

Customer Service & After-Sales

• Answer customer queries promptly and professionally.
• Support after-sales processes (e.g., warranty registration, servicing information).
• Follow up with customers for service reminders or new launches.

Teamwork & Coordination

• Work closely with Shoppers Stop store staff and brand supervisors.
• Participate in counter meetings, brand promotions, and store campaigns.
• Support visual merchandising standards and seasonal branding initiatives.

Skills & Qualifications

• Education: Preferably Graduate (Retail/Business/Communication or related field)
• Experience: Prior retail experience, ideally in luxury watches/jewellery/apparel
• Skills:
• Strong sales skills with a customer-first approach
• Excellent communication and interpersonal abilities
• Confidence in engaging with diverse customers (incl. premium clientele)
• Basic POS and billing software proficiency
• Passion for luxury products and trends

Performance Expectations

• Meet monthly sales targets set by brand/retail store.
• Develop a strong pipeline of repeat and loyal customers.
• Maintain high customer satisfaction and conversion rates.

Work Environment

• Retail department store setting (Shoppers Stop)
• Regular shifts including weekends/holidays
• Performance incentives applicable