Sales Executive (Online Enquiries)

Job Scope: Online Sales Executive (Logistics)

1. Online Enquiry Handling

• Manage incoming enquiries via WhatsApp, email, company website, social media, and online ads.
• Provide information on logistics services such as freight, trucking, warehousing, delivery solutions, and pricing.

2. Sales Consultation & Quotation

• Understand customer shipping needs (pickup location, destination, cargo type, weight, timeline).
• Prepare accurate quotations, rate cards, and service proposals.
• Advise customers on the best logistics solutions, routes, and service options.

3. Lead Management & Conversion

• Follow up promptly with online leads to convert enquiries into confirmed bookings.
• Maintain customer records in CRM or lead sheet.
• Track enquiry status, follow-up progress, and deal closure.

4. Coordination With Operations

• Work with operations team for pickup scheduling, transportation arrangement, and cargo movement.
• Ensure all customer requirements are communicated clearly to the operations team.
• Assist in resolving delivery or service issues if they occur.

5. Customer Support & Relationship Building

• Provide after-sales support and update customers on shipment status when needed.
• Build long-term relationships to secure repeat business.
• Handle customer feedback professionally and escalate issues when necessary.

6. Reporting & Sales Targets

• Prepare daily/weekly lead tracking and sales reports.
• Achieve monthly sales and revenue targets set by management.

7. Collaboration & Improvement

• Work with marketing team to improve online campaigns and enquiry conversion.
• Suggest improvements for pricing, service packages, and customer communication.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month