Sales Governance

Position Overview

The Banking Sales Governance Officer is responsible for ensuring that all sales activities are conducted in compliance with bank policies, regulatory guidelines, and internal quality standards.

Key Responsibilities1. Sales Governance & Compliance

• Ensure all sales teams follow bank policies, regulatory requirements, and ethical sales practices.
• Coordinate with internal compliance teams regarding policy updates and risk guidelines.

2. Documentation & Quality Control

• Conduct detailed checks on sales files before submission to the bank.
• Identify errors, mismatches, incomplete forms, or compliance issues and inform team leaders for correction.

3. Process Monitoring

• Monitor daily sales activities to ensure adherence to approved scripts, processes, and standards.
• Audit sales calls, customer interactions, and application handling for quality compliance.
• Report any deviations or misconduct immediately to management.

4. Reporting & Analysis

• Prepare daily, weekly, and monthly compliance and quality reports.
• Track team performance based on approval ratio, rejection reasons, and documentation accuracy.

5. Training & Support

• Guide sales staff on KYC requirements, documentation standards, and updated banking regulations.
• Assist new joiners in understanding governance procedures.

6. Risk Management

• Identify high-risk cases, suspicious customer profiles, or fraudulent activities.
• Escalate potential concerns to the compliance/operations team per company SOPs.
• Ensure AML (Anti-Money Laundering) and KYC norms are strictly followed.

Skills & QualificationsRequired:

• Minimum 1–2 years of experience in banking sales operations, governance, compliance, or back-office roles.
• Strong knowledge of KYC, AML, and bank compliance guidelines.
• Excellent attention to detail and strong analytical skills.
• Proficiency in MS Excel, CRM systems, and documentation tools.
• Strong communication and reporting abilities.

Preferred:

• Experience in credit card, personal loan, or banking telesales governance.
• Familiarity with UAE banking regulations and customer onboarding processes.

Behavioral Competencies

• High level of integrity and professionalism
• Strong organizational and time-management skills
• Ability to work under pressure and meet strict deadlines

Benefits

• Career growth opportunities in compliance and operations
• Company visa, health insurance, and other benefits as per UAE labor law

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED4,500.00 per month