Sales Manager

Job description:

About Us

We are a leading global brokerage specializing in Foreign Exchange (FX) and Contracts for Difference (CFDs). Our mission is to provide clients with innovative trading platforms, competitive pricing, and world-class support, ensuring long-term partnerships with retail and institutional traders worldwide.

Position Overview

The Relationship Manager (FX & CFDs) will be responsible for building, maintaining, and expanding relationships with retail and institutional clients. This role requires in-depth knowledge of FX & CFD products, trading platforms (MT4/MT5), and client account management. The ideal candidate will serve as a trusted partner to clients, ensuring high satisfaction while identifying opportunities for growth and retention.

Key Responsibilities

1. Client Relationship Management

• Manage and grow a portfolio of high-value retail and institutional clients.
• Serve as the primary point of contact, handling queries and resolving issues promptly.
• Ensure clients receive excellent trading support, account guidance, and platform training.
• Proactively strengthen client loyalty and retention through regular engagement.

2. Business Development & Growth

• Identify and pursue opportunities to increase client trading volumes and wallet share.
• Support cross-selling of additional products, services, and platform features.
• Work with sales teams to acquire and onboard new clients.
• Contribute to client retention campaigns, events, and promotional activities.

3. Market & Product Knowledge

• Maintain a strong understanding of FX & CFD products, global financial markets, and trading trends.
• Provide basic market insights and updates to clients (without offering investment advice).
• Educate clients on trading platforms (MT4/MT5, WebTrader, mobile apps) and tools.

4. Compliance & Reporting

• Ensure all client interactions comply with regulatory standards (MiFID II, ESMA, FCA, CySEC, DFSA, ASIC, etc.).
• Assist in client onboarding, KYC/AML verification, and account monitoring.
• Maintain accurate records of communications and transactions.
• Prepare reports on client activity, feedback, and business performance.

5. Internal Collaboration

• Work closely with dealing desk, risk, compliance, and IT teams to support client needs.
• Provide client feedback to improve products, platforms, and services.

Key Requirements

• Bachelor’s degree in Finance, Economics, Business, or related field.
• 3–5+ years of experience as a Relationship Manager / Account Manager in the FX & CFD brokerage industry (Preferred)
• Strong knowledge of trading products, platforms (MT4/MT5), and brokerage operations.
• Excellent communication, interpersonal, and negotiation skills.
• Proven track record in client retention, upselling, and account growth.
• Ability to handle multiple client relationships in a fast-paced environment.
• Fluency in English; additional languages (Arabic, Mandarin, Russian, Hindi, etc.) are an advantage.

Preferred Skills

• Experience with CRM systems and client reporting tools.
• Knowledge of regulatory requirements and compliance procedures.
• Strong presentation and relationship-building skills.
• Ability to work under pressure during volatile market conditions.

What We Offer

• Competitive compensation package (fixed + performance incentives).
• Opportunity for career progression into Senior Relationship Manager or Business Development Manager roles.
• Exposure to global financial markets and advanced trading technologies.
• A collaborative, multicultural, and performance-driven work environment.

Job Types: Full-time, Permanent

Pay: From AED5,000.00 per month