Sales Manager, Groups & Events

We’re looking for a Sales Manager, Groups & Events who is ready to join the Sheraton Family where the world comes together!

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.

• Experience Group Sales department of an international chain hotel at least for 3-5 years
• Fluent in English both speaking and writing
• Strong corporate and agency relations
• Competent in Opera both in rooms and event management
• Strong communication and organisation skills
• Teamwork and guest satisfaction oriented