Sales Manager - Service

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

About the Role

We are seeking a dynamic Service Sales Manager to lead our sales operations across Turkey. Based at our Istanbul Asia-side Head Office, this role is pivotal in driving customer relationships, sales growth, and team performance. You will manage a diverse team across multiple cities, ensuring alignment with our unit’s overall sales targets and strategy.

Key Responsibilities

• Develop and strengthen our market position and customer base.
• Drive proactive engagement and solution selling across customer segments.
• Build long-term relationships with key decision-makers and influencers.
• Promote and demonstrate the value of our digital offerings.
• Lead regional and individual sales plans for your team.
• Ensure competitive pricing and profitability through smart discount management.
• Identify opportunities for cross-selling and market expansion.
• Monitor competitor activity and market trends.
• Oversee CRM data quality, opportunity management, and reporting.
• Set and achieve ambitious sales targets aligned with market potential.
• Approve tenders and orders beyond team limits.
• Ensure accurate forecasting and reporting.
• Lead, coach, and inspire a team of Salespersons and Sales Specialists.
• Drive high performance through clear objectives and accountability.
• Develop team competencies and ensure succession planning.
• Provide excellent onboarding experiences for new team members.

What We’re Looking For

• Bachelor’s or Master’s degree in Economics, Engineering, or related field.
• Native Turkish speaker with fluency in English (written and spoken).
• Minimum 7–10 years of B2B sales experience.
• Team management experience is a plus.
• Strong sales acumen, negotiation, and solution-selling skills.
• Demonstrated ability to manage sales funnels, pricing strategies, and profitability.
• Experience in customer relationship management (CRM systems such as Salesforce, SAP, or equivalent).
• Service-oriented mindset with digital assertiveness and enthusiasm for digital solutions.
• Ability to lead performance through facts, numbers, and data-driven insights.
• Change management expertise and adaptability in dynamic environments.
• Strong communication, influencing, and stakeholder management skills.
• Willingness and ability to travel extensively within Turkey (approx. 50% of the time).

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers