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Sales // Mice Manager
Turkey
Job Description
We’re looking for an "Sales Manager" who is ready to join the Sheraton Family where the world comes together!
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the ADOS.
- Assists with the development and implementation of promotions, both internal and external.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
- Interacts with guests to obtain feedback on product quality and service levels
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction
- Empowers employees to provide excellent customer service
- Observes service behaviors of employees and provides feedback to individuals and/or managers
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
- Ensures that a customer recognition program is in effect throughout Sales
- Participates in and practices daily service basics of the brand
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Required Skills
- Experience Sales department of an international chain hotel at least for 5-7 years
- Fluent in English both speaking and writing
- Strong corporate and agency relations
- Competent in Opera both in rooms and event management
- Strong communication and organisation skills
- Teamwork and guest satisfaction oriented
Summary Info
Position
:
Sales Manager
Sector
:
Turizm - Otelcilik
Department
:
Satış , Turizm - Otelcilik
Working Type
:
Tam zamanlı
Working Preference
:
İş Yerinde
Career Level
:
Orta Düzey Yönetici
Location
:
İstanbul Avrupa Yakası Kağıthane
İstanbul Avrupa Yakası Kağıthane
İstanbul Avrupa Yakası Kağıthane
Experience
:
3-7 yıl
Publish Date
:
29.09.2025
Refresh Date
:
9.10.2025
Last Application Date
:
31.12.2025
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