Sales Office Manager

Taj HR is looking for a proactive and experienced Virtual Office & Coworking Manager to oversee the management and operations of our virtual office and co working spaces. The successful candidate will be responsible for creating a productive and welcoming environment for our clients and ensuring the smooth operation of all administrative functions.

Virtual Office & Coworking performance measures

• Convert 1 in 2 Virtual Office & Coworking enquiries
• Virtual Office & Coworking client churn not to exceed 60%
• Aim for 200 Coworkers
• Increase Virtual Office package count by 20% per year
• Increase revenue month on month and year on year
• Exceed the operating profit as projected with your General Manager for your location
• Ensure 'loss on sale of product' does not exceed projected amount per month
• Team churn not to exceed 40% per annum

Key attributes

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management - works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win
• Culture fit: positive energy, sticks to the system, adds value

Sale

• Study 'How to Create a Buyer', and learn the sales process - it will help you with Virtual Office &Coworking sales
• Study Virtual Office & Coworking Sales Talk guides
• Sell with enthusiasm, explaining the unique differences that make a client successful
• Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the office
• Every enquiry will receive a demonstration/s of the communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour
• Learn and manage the 'Trip to Sale' for all enquiries, and train your team to handle enquiries with priority and to the standards
• Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor - it creates a buyer
• Confident in using the tools such as 'Don't Buy a Lie', 'Why You Need to Be in and 'Quic kComparison' to help you create a buyer
• Follow up enquiries keeping Wombat up to date, and driven to close sales

Global IT network

• k:A sound knowledge of all capabilities, systems, services, and network: broadband, unique WiFi security Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing Unified Communications, Onefone, Onef
• on:Follow the sales templates in The Library when communicating on behal
• f .Keep CRM/MyFloor/Wombat up to date with correct sales notice details, correspondence and Service agreements upload
• ed.Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly execut

Team

• rds.Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be us
• ed).Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the busin
• ess.Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelinesHold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarte
• ly.Distribute minutes of meetings to all team members and General Manager within 48 ho

• rs.Discuss with your team the client's business; find out what the clients need and how we can assist/help t
• hem.Train your team to exceed client's expectati
• ons.Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluat
• ion.Celebrate your sales and client success with your t
• ents:Client Welcomes and Happy Calls with your team to the standards in The Library for every client from day one, and continue to onboard over 6-8 weeks to learn how you can support the cl
• ient.Complete a minimum of 8 "How can we help you" (80/20) meetings per month, to further understand the client's business, progress, and ways we can support them with subscription solutions. Submit report details to your General Man
• ager.Attend to all client queries or concerns within 24 h
• ours.Deliver quarterly networking functions on your floor to foster Community, and facilitate business introductions for stabiliza
• tion. Client termina

• tions:Aim to re-sell clients who provide termination n
• otice.Where relevant, apply Virtual Pause, as per the guidelines in The Li

Profit

• review monthly profit and loss statement; compare your performance in the current period against theprevious month and previous year, and improving profits. (After your first 6
• weeks).Know your projections for the month an
• d year.Actively audit and increase subscri
• ptions.
  A

• ccounts:Ensure supplier invoices have been on-charged to clients with appropriate
• mark-up.Ensure all cheques and cash are banked on the s
• ame day.Accurately receipt client payments in accounting system from bank statement/r
• eceipts.Following up collect payment from outstanding clients meeting collection targets on 15th, 21st, and 25th of th
• e month.95% of all Virtual Office & Coworking clients should have a credit card on file and Office clients should be paying via Direc
• g system:A sound knowledge of your billin
• g system.Set up of clients correctly in accounting system; ensure all items on the Service Agreement are properly entered, rent increases entered and occur autom
• atically.Ensure your team are using Task Timer and charging correctly daily. Check grammar, charge and correct c
• per year.Accurate and timely client invoice preparation and distribution by the 1st of t
• he month

General

• Ensure all floor equipment is maintained - there is no maintenanc
• e budget.Ensure a sound knowledge of your equipment; photocopier, TV, Smartboard, Video Conf
• erencing.Liaise with IT to ensure IT and Communication records and equipment are ma
• intained.Liaise with building management to ensure directory board listings are updated, is listed, and the building is ma
• intained.Liaise with local telephone directory listing agency to ensure they are
• updated.When invited, attend Management Meetings, returning to your location and actively training your team with the inf
• ormation.Report regularly and honestly to your

Admin

• istration:Keep a daily master list in your diary o
• n Outlook.Maintain an accurate petty cash float and obtain regular reimb
• ursements.Ensure Coworking lounge and day suite systems are maintained for Virtual Office and travellin
• g clients.Ensure accurate mail systems are followed and maintained, as per The Library g
• uidelines.Ensure manuals for all equipment, ITS and Team Manuals remain propriety information and never to be given to a client or external person. Manuals are never to be taken off t
• he floors. General

General

• your city.What is happening in your city? Have a good commercial know
• ledge base.Attend networking events - minimum 1
• per month.Be a student of y
• our marke

Personal

• Grooming/dress code is professional and suitable style for a prestigious
• environment.Lead your team
• by example.Be honest and always talk up to your Senior Manager and do not involve your team in your pe