The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end. This individual is the direct point of contact with a customer and is in charge of ensuring a customer’s needs and expectations are met. A sales representative should know their product or service inside and out and guide their customers through the purchase process efficiently and satisfactorily
RESPONSIBILITIES:
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Present, promote and sell products/services using solid arguments to existing and prospective customers.
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Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
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Establish, develop, and maintain positive business and customer relationships.
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Reaching out to customers leads through cold calling.
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Expedite the resolution of customer problems and complaints to maximize satisfaction.
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Achieve agreed-upon sales targets and outcomes within schedule.
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Coordinate sales efforts with team members and other departments
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Analyze the territory/market’s potential, track sales and status reports.
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Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
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Keep abreast of best practices and promotional trends.
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Continuously improve through feedback
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Submits purchase orders.
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Deliver the right report about sales progress and activities on a periodic basis.
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Maintains monthly or bi-monthly minimum goals.
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Maintains documentation of customer contact and account updates.
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Maintain customer relations and ensure the service delivery on daily basis with the clients.
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Contact, resolve, & report any raised complaints from the customers in collaboration with related departments.
WORK EXPERIENCE REQUIREMENTS:
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3+ years of sales experience.
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Proven work experience as a Sales Representative.
REQUIRED SKILLS AND TRAINING:
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Excellent knowledge of MS Office.
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Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
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Highly motivated and target-driven with a proven track record in sales.
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Excellent selling, negotiation, and communication skills.
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Prioritizing, time management and organizational skills.
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Ability to create and deliver presentations tailored to the audience’s needs.
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Relationship management skills and openness to feedback.
EDUCATION/DEGREE:
Bachelor’s degree in business or a related field.