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Sales Operations Analyst

San Francisco, United States

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - Instacart's Retail Partnerships team manages the relationships with all of our retail partners. A vital part of this work is supported by the Strategy & Planning organization, which helps run all operational elements of the team and enables our account teams. Within this group, the Sales Operations pillar is critical to ensuring operational rigor, scalable processes, and high-impact enablement.

We are hiring a Sales Operations Analyst to support the Retail Partnerships team. In this role, you will help build and execute end-to-end sales operations processes, business rhythm reporting, ensure data hygiene among sales users in the CRM, and ad-hoc analysis. This is a high-impact opportunity to strengthen Retail Partnerships' operational foundation while directly contributing to growth and scalability.

About the Team - The Retail Partnerships Sales Operations organization is made up of four primary components: Process, Systems, Reporting, and Enablement. Together, this group ensures account teams are supported with data, planning, and process rigor. The Sales Operations Analyst will collaborate closely with Sales Leadership, Operations, Finance, and cross-functional partners to ensure consistency, accuracy, and scalability in all core sales processes.

About the Job

Maintain scalability, drive automation, and ensure accuracy of operational processes.
Project manage the rhythm of the business reporting cadence through MBRs, QBRs, etc.
Support leadership reporting by ensuring consistent process adoption and high data integrity.
Drive user adoption of our tools and systems to create a source of truth in the CRM.

About You

Minimum Qualifications

2+ years of experience in a relevant field, with demonstrated project management experience and a track record of leveraging data for business impact.
Highly proficient in Excel or Google Sheets.Highly proficient in Salesforce.
Strong written and verbal communication skills.
Excellent attention to detail, follow-through, and resourcefulness.
Ability to independently manage multiple projects simultaneously and prioritize effectively.
Comfortable working cross-functionally and managing competing priorities with urgency.
Interest in contributing to a fast-paced, high-growth environment and willingness to step in wherever needed.

Preferred Qualifications