Sales & Operations Leader (US Freight Brokerage) US shift

Sales & Operations Leader Professional Wheelers

Position: Sales & Operations Leader (US Freight Brokerage)
Location: Johar Town, Lahore, Pakistan (US time-zone coverage required)
Reports To: CEO

Role Overview

Lead Wheelers’ Lahore hub to win and grow US shipper accounts and run end-to-end brokerage operations (shipper sales, carrier sales/dispatch, track & trace, documentation). You’ll build a high-output inside-sales/call-center team, enforce tight ops discipline, and scale gross profit with best-in-class service across truckload, LTL, OTR, and drayage/intermodal

Core Responsibilities

1) Shipper Sales (US Market)

• Own outbound prospecting and pipeline: ICP definition, list building, multi-channel outreach (phone-first), and hard-close motions.
• Run the full cycle: discovery, lane analysis, pricing/quoting, objection handling, trial loads, SOP sign-off, and expansion.
• Build the sales playbook (scripts, rebuttals, email sequences, talk tracks) and continuously A/B test.
• Maintain pricing discipline and GP per load targets; negotiate accessorials, detention, layovers, TONU.

2) Carrier Sales & Dispatch

• Stand up a carrier sales pod to source capacity (DAT, Truckstop, carrier network), negotiate buy rates, and hit quote-to-book targets.
• Enforce vetting & compliance (COI, CSA basics, authority status, double-brokering avoidance, BCA/RCAs).
• Oversee dispatch & track/trace for OTP/OTD, proactive exception management, and real-time updates to shippers.

3) Operations Excellence

• Implement SOPs across booking, track/trace cadence, EOD reporting, POD collection, invoicing, and claims handling.
• Coordinate drayage/intermodal timelines, port/rail cutoffs, appointments, and LTL class/NMFC documentation where applicable.
• Drive service quality: on-time pickup/delivery, milestone compliance, and rapid escalation paths.

4) Leadership & Org Build

• Hire, train, and coach a night-shift team (US hours): shipper sales reps, carrier reps/dispatchers, T&T, and a QA analyst.
• Establish a performance culture: weekly 1:1s, call coaching, calibration sessions, leaderboard, SPIFFs.
• Cross-functional liaison with Finance (billing, DSO, factoring docs), Legal (contracts), and Tech (TMS/CRM).

5) Data, Tooling & Reporting

• Deploy and optimize TMS + CRM + dialer stack; ensure clean data hygiene and dashboarding.
• Own weekly business review: pipeline, loads, revenue, gross margin, service KPIs, and corrective action plans.
• Forecast headcount, capacity, and revenue by lane/vertical; inform pricing strategy.

6) Compliance & Risk

• Uphold FMCSA-aligned brokerage practices and document trails; reduce claims ratio and cargo risk.
• Implement anti–double-brokering checks, geo-fence verification, and carrier scorecards.
• Ensure insurance/COI validity and contractual compliance on every load.

Required Skills & Competencies

• Hardcore US sales: high call volumes, strong objection handling, closing against competition, price anchoring.
• BPO/Call-Center Leadership: dialer management, list strategy, QA/monitoring, coaching to conversion.
• US Freight Brokerage Expertise: carrier sourcing, buy/sell spread management, LTL/TL/drayage/intermodal basics.
• Operational Rigor: SOP design, KPI ownership, exception management, root-cause fixes.
• Commercial Acumen: margin management, pricing strategy, rebate/accessorial structures.
• Tools: CRM, TMS, load boards (e.g., DAT/Truckstop), spreadsheet modeling, and reporting.
• Communication: crisp written/spoken English for US stakeholders; executive-level updates.

Qualifications

• 5+ years total experience; 3+ years leading US-focused freight brokerage or logistics BPO teams.
• Proven track record winning US shippers and scaling GP via repeat lanes.
• Demonstrated success building teams in Pakistan/offshore settings covering US time zones.
• Familiarity with FMCSA basics, broker-carrier agreements, carrier vetting, and claims process.
• Bachelor’s degree in Business/Operations/Supply Chain (MBA a plus).

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Can you work in the US timings (night shift)?
• Can you commute to Johar Town, Lahore

Work Location: In person