Sales & Operations Manager

Job Description – Sales & Operations Manager (0 → Scale)
Business Setup & PRO Services

Location: Dubai, United Arab Emirates
Employment Type: Full-Time
Experience: Minimum 5+ years UAE experience (Mandatory)

Role Overview

We are a new Business Setup & Corporate Services startup in Dubai and are seeking a Sales & Operations Manager with proven experience in starting from zero and scaling up. This role requires a hands-on leader who can build revenue while simultaneously establishing strong operational systems.

This is not a maintenance role. The selected candidate must have early-stage or startup experience within the UAE business setup ecosystem and the ability to independently build, manage, and scale both sales and operations.

Core Mandate (Non-Negotiable)

• Build sales and operations from scratch
• Create processes before headcount
• Drive revenue without overpromising delivery
• Scale teams and systems in line with growth

Key Responsibilities1. Sales & Revenue Development

• Generate and close business for:
• Mainland, Free Zone, and Offshore company formation
• PRO services, visas, and compliance services
• Build early-stage sales through:
• Founder networks
• Referrals and partnerships
• Direct B2B outreach
• Define pricing, service scope, and realistic turnaround times.
• Achieve agreed monthly and quarterly revenue targets.

2. Operations Setup & Delivery

• Establish and manage end-to-end operations for:
• Trade licenses and amendments
• Visas, Emirates ID, labor contracts
• Renewals, cancellations, and compliance
• Own execution quality, timelines, and compliance.
• Act as single-point accountability for client delivery.

3. Team Building & Scaling (0 → Scale)

• Hire, train, and manage:
• Sales Executives / Coordinators
• PROs / Typists
• Operations & Admin staff
• Define KRAs, KPIs, and productivity benchmarks.
• Build a performance-driven, accountable team.
• Replace non-performers swiftly (with management approval).

4. Process, SOP & System Creation

• Design and implement SOPs for:
• Sales qualification and handover
• Operations execution
• Documentation and compliance control
• Build dashboards, trackers, and escalation matrices.
• Ensure scalability without chaos.

5. Government, Vendor & Partner Management

• Manage relationships with:
• DED, Free Zones
• MOHRE, ICP, GDRFA
• Tasheel, Amer, Typing Centers
• Negotiate service rates and turnaround times.
• Build reliable execution channels.

6. Cost, Risk & Performance Control

• Control operational and sales costs.
• Balance revenue growth with delivery capacity.
• Track and report:
• Sales performance
• TAT and compliance
• Team productivity
• Escalate risks and bottlenecks proactively.

Mandatory Experience & Requirements

• 5+ years UAE experience in Business Setup / Corporate Services / PRO firms.
• Proven experience in building both sales and operations from zero and scaling up.
• Strong hands-on knowledge of:
• UAE business setup processes
• Sales in Business Setup / PRO services
• Government portals and compliance
• Demonstrated team hiring, training, and management experience.
• Ability to work independently in a startup / zero-system environment.
• Excellent command of English (Arabic is an advantage).

Auto-Reject Profiles

❌ Corporate-only or maintenance-stage managers
❌ Sales-only or operations-only profiles
❌ No startup or scale-up exposure
❌ Advisory or strategy-only roles

Key Performance Indicators (KPIs)

• Revenue achieved vs target
• Sales-to-delivery accuracy (no overpromising)
• Turnaround time (TAT)
• Compliance accuracy (zero penalties)
• Team productivity and stability

Why This Role Is Critical

This role is the engine of the company. The Sales & Operations Manager will determine how fast and how safely the business scales, balancing growth with flawless execution.

Final Positioning Statement

This role is for a UAE Business Setup professional who has personally built and scaled both sales and operations from zero—not for those who have only managed existing teams or systems.

Job Type: Full-time