Sales Operations Manager

Miral Destinations, a subsidiary of Miral, is a leading destination partner dedicated to creating memorable shared experiences through the power of storytelling across Abu Dhabi's leisure, entertainment, and tourism landscape. Miral Destinations is responsible for elevating its portfolio of destinations by shaping their story, building strategic partnerships, and connecting audiences with the destination's unique experiences. Its portfolio includes Yas Island, home to world class attractions such as Ferrari World Yas Island, Abu Dhabi; Yas Waterworld Yas Island, Abu Dhabi; Warner Bros. World Yas Island, Abu Dhabi; SeaWorld Yas Island, Abu Dhabi. The destination also features iconic attractions such as the record breaking CLYMB Yas Island, Abu Dhabi and Yas Marina Circuit, home to the Formula 1 Etihad Airways Abu Dhabi Grand Prix. The company's wider portfolio also includes teamLab Phenomena Abu Dhabi, an immersive art museum located in the Saadiyat Cultural District; Al Ain Zoo, the Middle East's largest zoo established in 1968 by the late Sheikh Zayed bin Sultan Al Nahyan; and Qasr Al Watan, a landmark cultural institution housed within the Presidential Palace in Abu Dhabi. Through its diverse offerings, Miral Destinations continues to elevate Abu Dhabi's global standing, contributing to the emirate's international recognition and commercial success as a leading tourism hub.

Job Summary

Join a dynamic team at Miral Destinations where you'll play a pivotal role in driving sales success for world class theme parks by mastering contract cycles, partner onboarding, and operational excellence. You'll ensure seamless execution of contracts, coordinate joint marketing plans, and manage high value partnerships while supporting the sales team with administrative efficiency-from travel logistics to credit limits and API integrations. The ideal candidate brings 5+ years of UAE sales experience, sharp attention to detail, and the ability to juggle multiple priorities with precision, backed by strong English and MS Office skills. Expect a fast paced environment where your organizational skills and cross departmental collaboration will directly impact revenue growth and operational smoothness.

Responsibilities

• Manages contract cycle and onboarding of new partners to strict internal deadlines
• Provides central liaison for contracted partners and legal to ensure all contracts are issued/revised within required deadlines
• Oversees the submission of all paperwork to ensure on time delivery of joint marketing plans in the international markets in coordination with B2B marketing team
• Manages complimentary ticket and hotel stay requests
• Liaises with other departments to secure timely support in carrying out sales activities
• Organises business trips and roadshows for our Sales Team to maximise the time the team can spend out of the office
• Helps organisation of sales events & roadshows in the local market
• Shares weekly internal analytical reports
• Oversees new ticket product creation and visibility across all B2B portals
• Coordinates with supporting departments such as finance, procurement, IT, GS and legal for any queries or problem resolutions of any kind
• Revalidation/Refund - adhering to refund policy/procedure
• Following up with refund status with finance
• Managing budget for travel/raising PRs/obtaining approval
• Managing Credit limit for all B2B clients
• Assist in managing/resolution/execution of API products & resolution
• Work closely with IT Team/Rev Team
• Assisting Sales Team with their partners/accounts when they are on leave or business travel

Qualifications

• Bachelor's degree or diploma
• 5 years of work experience in the UAE
• 7+ years of work experience in a sales role in the UAE (desirable)