Sales Order Specialist

Job Description

Order and Invoicing Management

• Posting orders received via email, phone, customer portals, and EDI into the ERP system on the same business day.
• Verify prices, discounts, payment terms, and sales conditions.
• Oversee and execute the end-to-end invoicing process.

Risk and Inventory Management

• Monitor customer credit limits, open account balances, and overdue amounts; coordinate with Sales and Finance in risk situations.
• Match inventory availability with order requirements and manage allocation processes for critical products.

Reporting, Analysis, and Cross-Functional Coordination

• Prepare and distribute daily/weekly reports on inventory, sales, shipment performance, open orders, and aging to relevant stakeholders.
• Ensure effective operational alignment across internal teams and functions.

Campaigns, Promotions, and Commercial Collaboration

• Plan and deliver campaign announcements to customers in a timely and synchronized manner.
• Conduct campaign stock planning, monitor implementation, and deliver outcome reports.
• Work closely and proactively with the Trade Sales Channels team to coordinate campaign design, stock allocation, and performance tracking.

Pricing, Returns, Financial Integration, and Regulatory Compliance

• Coordinate system uploads of new prices during update cycles; manage returns/offset processes arising from price differences.
• Manage acceptance of product returns in compliance with regulations, perform offset transactions, and administer returned-stock processes.
• Ensure accurate integration of sales operations data into monthly financial closing and reporting.
• Track operational processes in line with İTS and relevant pharmaceutical regulations, and submit all required notifications.

Qualifications

• 4 years university degree
• At least 2 years of similar experience (Experience in a pharmaceutical company is a plus)
• Good command of written and spoken English
• Strong communication and presentation skills
• High attention to detail; able to prioritize, multitasking, and meet deadlines
• Strong organization and follow-up, result orientation
• Proficient in MS Office (especially Excel); basic Power BI is a plus
• Hands-on ERP system experience
• Experience in stock planning, allocation, and performance tracking
• Knowledge of pharmaceutical operational regulations and ITS processes
• No military service obligation for male candidates

Competencies

• Cross-functional collaboration: Work with Sales, Finance, Logistics, and Regulatory to solve issues and deliver results
• Analytical reporting: Prepare clear daily/weekly reports (inventory, sales, shipments, open orders, aging) and follow up on actions
• Analytical thinking and problem solving
• Operational discipline and compliance mindset; full alignment with AstraZeneca values