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Sales Process Manager

Greensboro, United States

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Ready to shape tomorrow’s society with us?

Do you enjoy cultivating trusting relationships and partnering with dealerships and external sales team to help them succeed? Are you competitive, resilient, and like the challenge of competing for deals and winning new clients? Do you enjoy working within a team where individuality and culture are valued and encouraged for success? Do you prefer a team environment that allows for an independent approach to selling value and services? Are you looking to increase your sales skills to prepare you for your next chapter in a successful sales career? Want to be a part of the transformation of the transportation and finance industry?

This is us, your new colleagues

VFS is committed to providing competitive financial services for Volvo Group dealers, and through their dealerships to customers, for their acquisition and use of Volvo Group products. This collaborative approach brings to life the concept of one-stop shopping for customers. During the customer transaction lifecycle, this collaboration enables the Group to offer additional products and services after the customer’s purchase, which further builds our relationship with the customer and increases Volvo Group sales. And when times are tough, customers and dealers can trust that VFS and the Volvo Group remain dedicated to supporting their business.

The Sales Process Manager is responsible for driving efficiency, clarity, and innovation within Volvo Financial Services’ sales processes. This role combines Salesforce administration, data stewardship, and process design expertise to ensure alignment with organizational strategy and enable data-driven decision-making.

Core Responsibilities:

Configure, customize, and provide user support for Salesforce in a sales environment to ensure the platform meets evolving business needs
Ensure data integrity, security, and consistency across Salesforce and related systems
Develop and maintain dashboards and reports in Power BI to provide actionable insights
Act as data steward, establishing standards and ensuring reliable data usage across the organization
Represent the sales function in IT projects, providing business requirements and validation for system solutions
Analyze, design, and refine sales processes to maximize efficiency and enhance customer experience
Partner with stakeholders to map processes, identify gaps, and implement improvements
Coordinate sales process projects by working with cross-functional teams and adjusting plans as needed to fit systems and organizational requirements
Apply Lean and continuous improvement principles to ensure scalability and sustainability of processes

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Bachelor’s degree in Business, Information Systems, or related field preferred.
Salesforce Administrator certification preferred, or willingness to obtain within 12 months from start date.
Proficiency in Power BI for data visualization and analytics.
Familiarity with continuous improvement principles.
Proven ability to lead, deliver, and sustain process-focused initiatives with strong preference for experience within sales environment.
Strong collaborative style with the ability to build consensus and gain stakeholder buy-in.
Skilled in influencing without authority to drive adoption of change.
Experience representing business needs in IT projects and system implementations.
Ability to define and monitor KPIs to align sales activities with strategic priorities.
Strong analytical and problem-solving skills with a focus on data integrity and measurement.
Experience with AI tools or applications considered a plus.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $96,000 - 118,500 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

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