Sales & Relationship Manager (Female Only)

Roles & Responsibilities – Customer Services Manager (Sales)

As a Customer Services Manager (Sales) at one of our real estate clients - Aeternum, the employee shall be responsible for managing onsite customer engagement, guiding walk-in clients, and supporting apartment sales activities in a professional and organized manner. Responsibilities include, but are not limited to, the following:

Client Handling & Sales Support

• Welcoming, guiding, and professionally assisting walk-in and prospective clients at the site office.
• Presenting apartment units, layouts, features, pricing, and payment plans clearly and confidently.
• Understanding client requirements and recommending suitable apartment options accordingly.
• Handling client inquiries, objections, and follow-ups to support sales conversion.

Site Coordination & Sales Operations

• Coordinating with the sales team, management, and site staff to ensure smooth client visits and presentations.
• Scheduling and managing site visits, meetings, and follow-up appointments with prospective buyers.
• Supporting booking, documentation, and closing processes in coordination with sales and accounts teams.

Customer Experience Management

• Ensuring a positive, professional, and transparent customer experience at all times.
• Maintaining professional conduct, presentation, and communication while representing Aeternum.
• Addressing customer concerns and escalating issues to management when required.

Documentation & Reporting

• Maintaining records of walk-in clients, inquiries, site visits, and follow-up status.
• Preparing daily, weekly, and monthly sales and client interaction reports for management review.
• Ensuring all customer data and documentation are accurately recorded and confidentially maintained.

Coordination & Compliance

• Ensuring all sales activities comply with company policies, approved pricing, and applicable regulations.
• Coordinating with marketing teams regarding promotions, campaigns, and onsite branding materials.
• Supporting management in implementing sales strategies and improving onsite sales processes.

Additional Responsibilities

• Monitoring onsite sales performance and providing feedback for improvement.
• Assisting in training and guiding junior sales or customer service staff, if required.
• Performing any other duties assigned by management related to sales, customer service, or site operations.

Job Type: Full-time

Pay: Up to Rs200,000.00 per month

Application Question(s):

• How would you rate your Spoken English Skills? (out of 10)
• Do you have prior experience in Sales and Marketing?

Experience:

• relationship manager/ BD: 2 years (Preferred)

Work Location: In person