Sales & Reservations Coordinator

Company Overview

AKA Hotels+Hotel Residences is dedicated to redefining the hospitality experience with a focus on creating a sense of home for our guests. Our mission is to provide sophisticated design, thoughtful amenities, and warm service in prime locations, ensuring that every stay feels like a sanctuary.

Summary

The Sales/Reservation Coordinator is responsible for managing all aspects of reservations and providing vital support to the sales team. This role involves coordinating room reservations, group bookings, and assisting in achieving overall sales goals. The Sales/Reservation Coordinator is expected to work in close collaboration with the Director of Sales and Director of Revenue Management, ensuring a seamless reservation process and delivering exceptional service to guests

and clients.

• Handle all aspects of room reservations, including inquiries, bookings, modifications, and cancellations.

• Maintain a thorough understanding of the hotel's room types, rates, and availability.

• Ensure accurate and timely input of reservations into the property management system.

• Confirm reservations with guests and provide them with reservation details.

• Assisting DORM with OTA reservations, applying payments, reconciling OTA commissions, and replying to extranet concerns

• Assist in managing group reservations.

• Coordinate room blocks, rooming lists, and group reservation requirements.

• Collaborate with the sales team to identify potential sales opportunities.

• Maintain organized records of client interactions and transactions.

• Assist with any internal correspondence regarding group events.

• Manage VIP reservations, do VIP Cards.

• Liaise with other hotel departments to ensure guest and client requests are fulfilled.

• Communicate changes in reservations and group bookings to relevant departments.

• Provide regular updates to the Director of Sales & Marketing and DORM.

• Respond to guest inquiries and concerns promptly and professionally.

• Ensure a high level of guest satisfaction by providing accurate information and personalized service.

DESIRED SKILLS:

▪ Strong guest/resident service, problem solving and decision-making skills.

▪ Must be an energetic, self-starter and self-motivating.

▪ Must have a “can do” positive attitude.

▪ Superior organizational skills.

▪ Excellent verbal and written communication skills. Possess exceptional interpersonal

communication skills.

REQUIRED QUALIFICATIONS:

▪ High school degree or equivalent.

▪ Associate degree

▪ Meticulous attention to detail

▪ Must be extremely flexible and adaptable to daily frequent changes in a fast-paced

environment.

▪ Must have proficient knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, Access, Adobe, PowerPoint)

▪ Skills Needed: Motivational, verbal communication, written communication, and

manageability.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• OPERA: 1 year (Preferred)

Work Location: In person