Sales & Reservations Manager

Job Responsibilities:

· Responsible for handling duties as the second person in command to the Head of the department.

· Responsible for supervising the team performance and on floor delivery of tasks

· To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.

· Responsible for achieving set revenue targets by maximizing sales along with the team.

· Ensure that customer queries/ complaints are addressed in a timely and efficient manner.

· Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.

· To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

· Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

· To ensure that all client details are fully completed, including marketing information.

· To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.

· To constantly seek out new revenue generating opportunities to ensure that company targets are met.

Required Candidate profile:

· 8 to 10 years of experience in travel sales (International Process) or global reservations

· Preferably from the Travel/ Hotel/ Hospitality industry

. Knowledge of APAC & Europe travel market is a plus

· Excellent communication and presentation skills

· High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.

· Should possess exceptional leadership skills and attention to detail

· Comfort working in day and afternoon shift on rotational basis

Hiring for the below processes:

1. APAC - Shift Window: 7 AM to 9:30 PM

2. Europe - Shift Window: 1 PM TO 11:30 PM

Shift Duration: 8.5 Hours

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹850,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Kalkaji, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC Per Annum?
• What is your expectation?
• Do you have a destination knowledge of APAC ?
• Do you have a destination knowledge of Europe ?
• Are you comfortable with an afternoon shift (UK Shift)?
• What is your notice period ?
• Have you handled a team before?

Education:

• Bachelor's (Required)

Experience:

• Hospitality: 6 years (Required)
• Reservations : 6 years (Required)
• Travel Sales: 5 years (Required)

Language:

• English (Required)

Work Location: In person