Sales & Retention Specialist (Fluent English)

Job Title: Customer Experience Specialist (Sales)

Company: Teleperformance Egypt

Location: New Cairo (City Walk) – On-site

Role Overview: We are looking for high-caliber English speakers to join our team. This is mainly a sales & retention positions, so highly motivated sales people are more than welcome to apply

Key Responsibilities:

• Sales & Upgrades: Identify opportunities to upgrade existing customer services, including adding new lines and devices.
• Troubleshooting: Analyze and resolve service-related issues while maintaining high quality-of-service standards.
• Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.

Work Schedule:

• Shifts: 9-hour rotational shifts.
• Operating Window: Rotational and night shifts
• Days Off: 5 working days, 2 rotational days off.

Compensation & Benefits:

• Net Salary: Up to 19,000+ (inclusive of base and monthly KPIs).
• Quarterly Bonus: Up to €195 based on productivity and performance.
• Monthly Variable: €100 KPI-based bonus.
• Incremental Raises: * 10% increase on basic salary after 6 months.
• Further increases on basic and variable pay at 12, 18, and 24 months.
• Overtime: Paid at a rate of 90 EGP/hour.
• Training: 9 weeks of fully paid comprehensive training (Soft Skills, Product Knowledge, and Nesting).
• Transportation: Dedicated company-provided transport.
• Insurance: Full Medical and Social insurance.

Candidate Requirements:

• Language: Fluent English (Excellent verbal and written communication).
• Experience: Previous Sales or Technical Support experience is preferred.
• Service Mindset: Must be comfortable and professional on camera (Video Chat service).
• Flexibility: Willingness to adapt to different lines of business (LOBs) as needed.

Job Type: Full-time

Pay: Up to E£21,500.00 per month

Ability to commute/relocate:

• New Cairo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How fluent are you in English
• Are you okay with night and rotational shifts

Location:

• New Cairo (Preferred)