SALES & SERVICE ENGINEER (MEDICAL DEVICE-4 EXPERIENCE ONLY)

A Sales and Service Engineer job description involves both pre- and post-sales technical support, acting as a liaison between the company and customers to provide technical expertise for complex products or services. Key responsibilities include understanding customer needs, designing tailored solutions, giving technical presentations, and providing post-sale support and training. The role requires a blend of technical knowledge and strong communication skills to help close deals and ensure customer satisfaction. Key responsibilities

• Pre-sales:
• Provide technical support to the sales team during the sales process.
• Understand customer needs and propose suitable products or services.
• Design and implement customized technical solutions.
• Deliver technical presentations and product demonstrations to potential clients.
• Prepare technical proposals, quotations, and cost estimates.
• Post-sales:
• Offer ongoing technical support to ensure customer satisfaction and address issues.
• Provide training to customers and internal sales staff on product functionalities.
• Conduct follow-ups and gather customer feedback to improve products.
• Collaboration and communication:
• Act as a liaison between sales, product development, and engineering teams.
• Communicate customer requirements and feedback to product development teams.
• Build and maintain strong customer relationships.
• Stay updated on industry trends, competitor offerings, and company products.

Required skills and qualifications

• Strong technical knowledge of the company's products or services.
• Excellent communication, presentation, and interpersonal skills.
• Problem-solving and analytical abilities.
• Ability to translate complex technical information for non-technical audiences.
• Customer-service oriented with the ability to build rapport.
• Proficiency in managing multiple tasks and strong time management skills.
• A bachelor's degree in an engineering, marketing, or related field is often required.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person