Sales & Service Head – Construction Equipment

Job Description: Sales & Service Head – Ahmedabad

Position Overview

Lead the Sales & Service vertical in the Ahmedabad region, overseeing four tyre brands—Mahindra, Fiori, CP, and BKT—with a focus on clients in the construction industry. Reporting to senior leadership, you’ll drive growth, channel performance, and service excellence across these brands.

Location

Ahmedabad, Gujarat, India

Experience Required

• 8–10 years of proven track record in sales and service leadership.

• Strong background in the construction industry, particularly dealing with off-highway/OHTR tyre sectors.

Key Responsibilities

Sales Leadership

• Develop and execute a regional sales strategy for Mahindra, Fiori, CP, and BKT tyre portfolios.

• Establish and manage relationships with dealers, OEMs, and end-users in the construction and heavy equipment sectors.

• Track, forecast, and drive sales volume and market share across all four brands.

• Analyze competitor activities and define effective go-to-market strategies.

Service Excellence

• Oversee the service network and delivery infrastructure for all brands.

• Implement standardized service processes and systems across dealerships.

• Set and monitor dealer performance, CSAT, and service quality targets.

• Lead trainings for service mechanics and channel partners, ensuring consistent technical and customer experience standards.

• Optimize the sales of spare parts and services to enhance channel profitability.

Channel & Dealer Management

• Build secondary sales/service networks in untapped sub-territories.

• Partner with dealer teams to improve capacity planning and operational efficiency.

• Coordinate dealer audits, performance reviews, and drive innovation in service and sales processes.

Team Leadership

• Mentor and develop a high-performing team of sales and service professionals.

• Foster a customer-focused, data-driven, and outcomes-oriented culture.

• Collaborate closely with corporate teams—Product, Marketing, and CRM—to align strategies and feedback loops.

Qualifications

• Bachelor's in Engineering (Mechanical, Automobile, Agriculture), Commerce, or related field.

• MBA or similar postgraduate degree preferred.

• Strong analytical, communication, and strategic planning skills.

Why This Role Matters

• Opportunity to lead and scale multi-brand operations in a dynamic industrial hub.

• Play a pivotal role at the intersection of sales and service, blending technical expertise with commercial leadership.

• Build impactful relationships with leading equipment OEMs and construction players.