Sales & soft skills Trainer

Key Responsibilities:

• Create tailored training programs focused on improving sales/customer service techniques, deepening product knowledge, and elevating customer service standards.

• Update training materials regularly to reflect new product launches and market changes.

• Designing training curricula and materials.

• Organizing and implementing training sessions, workshops, and seminars.

• Developing and managing development programs such as leadership development, mentorship, and diversity, equity, and inclusion (DEI) programs.

• Managing training and development budgets.

• Monitoring and evaluating training and development programs’ effectiveness.

• Keeping up with the latest training and development trends and best practices.

• Identify training needs through performance assessments and feedback from all department.

• Measure training effectiveness by analyzing sales performance metrics and feedback.

• Facilitate the onboarding of new sales staff, ensuring a smooth transition into their roles.

• Provide continuous learning opportunities to existing team members to keep their skills sharp and relevant.

• Develop and maintain a repository of training materials, including manuals, presentations, and multimedia content.

• Ensure the sales team has access to up-to-date resources for their professional growth.

• Ensure that training programs comply with industry standards and company policies.

Qualifications:

• A bachelor’s degree in Business, Human Resources, or a related field. A master’s degree is a plus.

• At least 5 years of experience in a training and development role, ideally within the sales sector of the perfume or luxury goods industry.

• Strong understanding of sales strategies and customer service within the perfume industry.

• Excellent communication, organizational, and presentation skills.

• Proficiency in learning management systems and e-learning tools.

• Excellent written and spoken Arabic and English language skills.