Sales Supervisor

Date: 31 Dec 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
Jobs at this level are responsible for location & staff administration, inventory management, and customers handling with accountability for staff supervision (indirectly in some cases) ensuring prescribed targets are met.
Job Responsibilities
7 years supervisory experience, 2 of which in a supervisory capacity.
Proven supervisory skills & experience in assisting in the management of location staff.
High market and product awareness.
Proven selling, negotiating, convincing and problem solving skills.
High level of people management and interpersonal skills.
High level of customer focus.
Good level of verbal & written communication skills (Arabic & English)
High level of systematic thinking & organisation.
Relevant computer literacy (Microsoft office and relevant business software e.g. ORACLE SSHR, SAP).

Candidate Requirements
Supervises and assists staff in achieving locations sales and customer focus targets.
Develops and motivates staff, in addition to providing training on systems and procedures.
Coordinates with relevant functions for planning training to sales staff.
Assists in the resolution of customer complaints and queries.
Ensures accuracy of and adherence to policies and procedures governing store operations, sales administration, pricing, reporting, etc…
Assists in day-to-day location sales and follow up.
Organizes with related departments the periodical showrooms stock counts.
Monitors and reports on Sales Extended Warranty … etc.
Prepares bonus calculations and related reports.
Assists with customers service and follows up on resolution of complaints.
Follows up and reports on the impact of special campaigns.
Conducts unscheduled daily visits to locations to ensure the adherence to all Policies and Procedures.
Creates an excellent communication network between locations.
Monitors and evaluates staff performance.
Coordinates and updates daily staff movements, leaves and attendance, … etc.
Consolidates and administers all showroom leave and overtime matters relating to retail staff via Oracle Self Service HR software system.
Meets and assists new recruits with initial accommodation, transportation and residency formalities.

Education Bachelor’s Degree