Sales Supervisor Retail Fashion UAE

Overview Of The Role

To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.

What You Will Do

• Excellent Customer Service
  To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.
• Operational Effectiveness
  Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. To run the department in the absence of the Department Manager if required. To train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted. To supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase. When required to assist in other events such as stock take, new store openings, etc.
• Store Compliance
  To assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.
• People Development
  To assist with the training and ensure that Sales Assistants apply the "Brand Merchandising Principles" at all times ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.

Required Skills To Be Successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What Equips You For The Role

Minimum Qualification and Knowledge

Education: High School Diploma or equivalent

Minimum Experience
Minimum 2 years of Retail Sales experience preferably in leading or supervising a team.

Job-Specific/Technical Skills Required To Complete The Tasks

• Good verbal communication skills
• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference